1. Synonyms of Enterprise Systems
-ESs
-PEAS= Packaged Enterprise Application Software
-Enterprise Solutions (SAP)
-Enterprise Applications (SAP, Gartner)
- Applications e.g. Oracle applications
- ERP II (Gartner)
2. What Benefits can organisation expect from an ERP?
-Streamlines company's data flow
-Increase efficiency and productivity
-Provides management with direct access to real time information
-Improve consistency and transparency
-Provides centralized control with information
-Standardizes organisational processes
3. Types of ES
Enterprise Resource Planning(ERP)
ERP system is a packaged software system that allows a company to integrate and automate the majority of its business processes; share common data and practices in the entire enterprise; produce and access information in a real time environment.
Supply Chain Management (SCM)
SCM is a set of approaches to integrate supply chain participants so that products are produced and distributed at the right quantities, in the right locations and at the right time to ensure the total cost is minimized and the service level is maximized.
Customer Relationship Management (CRM)
CRM software is packaged software that supports organisational customer's strategy and customer-focused business processes.
Benefits
-Improves customer-facing processes
-Improves customer services
-Improves customer loyalty
-Improve business growth and revenue
-Improve management decisions
BI/BA/DW
4. Summary
-ES has evolved over time in terms of scope, functionalities and sophisication.
-ES vendors constantly innovate and enhance their products
-We are now moving towards cloud computing, mobile and in-memory database.