"Error: Unable to extract the template..." or "...error opening this document..." when opening a PDF file (Acrobat 7 or Designer 7 on Windows)
Issue
When you open a PDF file, you receive one of the following errors and the file does not open:
-- Adobe Designer 7.x: "Error: Unable to extract the template from the PDF file."
-- Adobe Acrobat 7.x: "There was an error opening this document. The filename, directory name, or volume label syntax is incorrect."
Detail
You named the file with a Non-Latin 1 characters in the file name (for example, Greek, Turkish, Latin-2, Asian or Cyrillic characters) and you are opening the file on an English version of Acrobat or Adobe Reader on an English version of the OS.
Solutions
Do one of the following solutions:
Solution 1: Install the Acrobat 7.0.8 update or the Adobe Reader 7.0.8 update.
In Acrobat or Adobe Reader, choose Help > Check For Updates Now to install the update.
Alternately, you can download the update from the Adobe website:
-- For Adobe Reader or Acrobat 7.x: Download the 7.0.8 update from the Adobe website at www.adobe.com/downloads/ .
-- For Adobe Reader 6.x or earlier: Download the full installation of Adobe Reader 7.0.8 from the Adobe website at www.adobe.com/products/acrobat/readstep2.html .
Solution 2: Rename the file.
Rename the file to use only characters in the ISO Latin-1 character set.
Background information.
When Acrobat 7.0.3 or earlier or Adobe Designer 7 attempt to open a PDF file with Non-Latin 1 characters in the file name (Greek, or Turkish, or Latin-2, or Cyrillic characters), the application is unable to resolve the file name properly.
You can still open PDF files with Latin-1 extended characters in the file name or using Designer 7 to open XDP files with Non-Latin 1 characters in the file name.
Original Versions
Acrobat Professional 7.0Acrobat Standard 7.0Adobe Reader 7.0Designer 7.0
TechNote Details
| Last Update: | 01-04-2007 |
| ID: | 332222 |
| OS: |
|
| Permanent Link: | http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=332222 |
| Products Affected: |
|