Severity:
· Blocker – Must fix before TA. Non-negotiable.· High – Must fix before TA. If legitimate reason provided (ex. Hardware/software limitation with detailed root cause analysis), waiver may be requested for carrier’s approval.
· Medium – Should be fixed before TA. If development effort is not suitable for schedule, fix in MR can be requested for carrier’s approval.
· Low – Should be fixed before TA, but can be fix in MR.
Status:
· Open – Still pending for resolution
· Monitoring – One time occurrence, fix required when re-occurrence observed
· Fixed Internally – Fix verified by customer, but not yet carrier
· To be Verified – Pending for carrier’s verification as customer does not have the capability to verify
· Pending for Waiver – Waiver requested to carrier, pending for decision
· Waived – Waiver granted by carrier
· Closed – Fix verified by carrier and closed