職場求生攻略答疑篇之 2 —— 無所適從的向上溝通

{"type":"doc","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"有位同學在 "},{"type":"link","attrs":{"href":"https://time.geekbang.org/column/article/238369","title":""},"content":[{"type":"text","text":"02丨溝通：郵件那麼重要，你還在輕視郵件嗎？"}]},{"type":"text","text":"提出瞭如下的問題："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"比起溝通工具，我覺得主動性也很重要，比起主動性，互動溝通更加重要。比如之前公司的時候，當持續積極主動一段時間後，發覺老大並沒有那麼和自己互動，有時消息不理會，慢慢覺得自己也冷淡了。但是老大經常強調主動溝通，向上⬆️溝通，搞得真的是無所適從！！！懷疑自己是不是哪裏做的不好？但是又不好意思直接問老大！顯得自己多事！這種情況咋辦"}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"heading","attrs":{"align":null,"level":1},"content":[{"type":"text","text":"老大不會自尋煩惱"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"老大爲什麼強調主動溝通，肯定是他覺得不夠。如果是不想讓手下找自己溝通，還強調向上溝通就是自尋煩惱了。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"其實這個專欄裏有不少章節都涉及到了溝通。比如"},{"type":"link","attrs":{"href":"https://time.geekbang.org/column/article/255696","title":""},"content":[{"type":"text","text":"20 | 溝通技巧：如何跟自己的同事請教問題？"}]},{"type":"text","text":"裏就涉及到了如何和經理溝通，包括彙報工作、申請資源、請求幫忙做決策三個方面。其實這個問題可以在裏面找到一部分答案。"}]},{"type":"heading","attrs":{"align":null,"level":1},"content":[{"type":"text","text":"換位思考：讓溝通不浮於表面，而是產生真正的價值"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"拿出我們這門課的法寶：換位思考。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"再具體到這個同學提出的問題，如果經理已經到了需要強調主動溝通，向上溝通的地步，我覺得經理肯定是已經感覺溝通渠道嚴重不暢了。這時候，除了態度，還需要重點注意一下“溝通效果”。我的猜測是，你的溝通沒有傳遞有用的信息給老大。你可以覆盤一下，自己向上溝通的內容，對經理有價值嗎？如果你是一個經理，你希望從自己的手下聽到什麼樣的內容呢？這裏我舉幾個正面和反面的例子，有些內容可能會和20講重疊。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"正面的例子："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"numberedlist","attrs":{"start":1,"normalizeStart":1},"content":[{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":1,"align":null,"origin":null},"content":[{"type":"text","text":"對產品功能和發展方向的設想，爲什麼會有這種設想，"},{"type":"text","marks":[{"type":"strong"}],"text":"解決了什麼問題，帶來了什麼價值"},{"type":"text","text":"。"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":2,"align":null,"origin":null},"content":[{"type":"text","text":"工作中頻繁遇到的問題，"},{"type":"text","marks":[{"type":"strong"}],"text":"如何解決這些問題"},{"type":"text","text":"，提高大家的效率。"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":3,"align":null,"origin":null},"content":[{"type":"text","text":"工作中已經取得的成果，"},{"type":"text","marks":[{"type":"strong"}],"text":"給組裏帶來的價值，如何充分利用這些成果，提供詳細的文檔和說明"},{"type":"text","text":"。經理一部分角色可以認爲是銷售，大家的工作成果要讓經理知悉，經理理解了，才能把成果賣出去。"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"總結一下，跟經理交流，"},{"type":"text","marks":[{"type":"strong"}],"text":"不要只帶着問題去"},{"type":"text","text":"。可以帶着問題去，但是要有自己的解決方案，讓經理做決策。畢竟經理的價值和作用在於做決策，而不是去做具體的細節的事情。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"所以經理想知道的"},{"type":"text","marks":[{"type":"strong"}],"text":"是清晰的、有價值的、可以進一步採取行動的事情。"},{"type":"text","text":"比如前面說的三點，經理都可以有具體的、有價值的行動："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"numberedlist","attrs":{"start":1,"normalizeStart":1},"content":[{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":1,"align":null,"origin":null},"content":[{"type":"text","text":"可以規劃下一代的產品，和用戶商討這種發展方向是否有價值"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":2,"align":null,"origin":null},"content":[{"type":"text","text":"驗證方案，解決大家頻繁遇到的問題"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":3,"align":null,"origin":null},"content":[{"type":"text","text":"找客戶，賣成果，產生價值"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"如果有問題確實大家都沒想到、沒想過，那麼提出來也是有價值的。沒準經理知道的資源更多，可以給出更多解決問題的方向和思路。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"但是大多數情況下，只是說問題，尤其是大家其實都知道的問題，那就是浪費時間。問題時時刻刻處處都有，如果沒有給出合適的解決方案去解決，而只是提出問題，那就是浪費大家的時間。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"對比之下，一些具體的負面的例子有："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"numberedlist","attrs":{"start":1,"normalizeStart":1},"content":[{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":1,"align":null,"origin":null},"content":[{"type":"text","text":"我們這個系統線上經常出問題，動不動就crash（但是我也不知道爲什麼，我也不知道怎麼改，我也心裏沒底要多久能改好）。"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":2,"align":null,"origin":null},"content":[{"type":"text","text":"我們的測試環境不穩定，經常failure，每次都要人肉上去搞。（但是我也不知道爲什麼，也沒想法怎麼去改進）"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":3,"align":null,"origin":null},"content":[{"type":"text","text":"我們每次增加一個新的業務case，都很慢，而且上線經常出問題。（但是我也說不出個所以然來，也沒思路怎麼去改進這個流程或架構）"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"這些問題，都是大家頻繁遇到的，大家都是知道的，在和經理溝通的時候，如果只是提出問題，那其實是沒價值的。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"numberedlist","attrs":{"start":1,"normalizeStart":1},"content":[{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":1,"align":null,"origin":null},"content":[{"type":"text","text":"這個事情我覺得做完了。（但是其實只是code寫完了，後面的文檔、測試、集成聯調都沒有）"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":2,"align":null,"origin":null},"content":[{"type":"text","text":"我發現我們的請求量增加了一些。"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":3,"align":null,"origin":null},"content":[{"type":"text","text":"我們這邊API的失敗率增加了。"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":4,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":2,"align":null,"origin":null},"content":[{"type":"text","text":"這三個交流，都是不完整、不準確的。這些溝通，"},{"type":"text","marks":[{"type":"strong"}],"text":"看似傳遞了信息，但是其實並無法起到實際的作用"},{"type":"text","text":"，也沒有帶來什麼價值。根據這些內容，無法進一步來採取有效的行動："}]},{"type":"paragraph","attrs":{"indent":0,"number":2,"align":null,"origin":null}},{"type":"numberedlist","attrs":{"start":1,"normalizeStart":1},"content":[{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":1,"align":null,"origin":null},"content":[{"type":"text","text":"其實不能算做完，因爲用戶還沒法用"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":2,"align":null,"origin":null},"content":[{"type":"text","text":"流量增加了一些，增加了多少？機器的load是多少？什麼時候增加的？誰帶來的增加？新的用戶還是老用戶的流量增加了？需要擴容嗎？"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":3,"align":null,"origin":null},"content":[{"type":"text","text":"什麼時候失敗率開始增加的？增加了多少？誰帶來的？失敗的原因是什麼？怎麼解決？"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":2,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":2,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong"}],"text":"把信息準備全，把數據列清楚，把方案先想好"},{"type":"text","text":"，這樣，在向上的溝通中，就能提供價值了。"}]},{"type":"paragraph","attrs":{"indent":0,"number":2,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":2,"align":null,"origin":null},"content":[{"type":"text","text":"關於數據，在"},{"type":"link","attrs":{"href":"https://time.geekbang.org/column/article/266329","title":""},"content":[{"type":"text","text":"31 | 數據觀：在你眼裏，數據到底是什麼？"}]},{"type":"text","text":"有更詳細的描述，這裏就不再贅述了。"}]},{"type":"paragraph","attrs":{"indent":0,"number":2,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":2,"align":null,"origin":null},"content":[{"type":"text","text":"當然，具體的工作環境，還是要具體分析。但是當覺得溝通沒有達到目的，沒有傳遞價值的時候，不妨覆盤一下，換位思考，看看怎麼改進。"}]}]}