新官上任，如何開始你的管理工作（下）

{"type":"doc","content":[{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"擴大開放區，讓團隊和你快速認識 @一笑","attrs":{}}]}],"attrs":{}},{"type":"heading","attrs":{"align":null,"level":1},"content":[{"type":"text","text":"三 瞭解團隊","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"爲什麼要去更多地瞭解團隊呢？心理學上的《溝通視窗》可以解釋這個問題。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"“溝通視窗”，最初是由喬瑟夫（Joseph）和哈里（Harry）在20世紀50年代提出的。視窗理論將人際溝通的信息比作一個窗子，它被分爲4個區域：開放區、隱祕區、盲目區、未知區，人的有效溝通就是這四個區域的","attrs":{}},{"type":"link","attrs":{"href":"https://link.jianshu.com/?t=http%3A%2F%2Fbaike.baidu.com%2Fview%2F373611.htm","title":null},"content":[{"type":"text","text":"有機","attrs":{}}]},{"type":"text","text":"融合，是管理者日常溝通非常重要的一個理論模型。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https://static001.geekbang.org/infoq/56/56452a165c6b1d97717e07acdbd5aac7.jpeg","alt":null,"title":"","style":[{"key":"width","value":"50%"},{"key":"bordertype","value":"none"}],"href":"","fromPaste":false,"pastePass":false}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"1⃣️公開象限：自己知道，別人也知道","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"企業、品牌、產品，不斷做廣告、宣傳，就是一個擴大公開象限的過程。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"有效的溝通，就是在雙方的公開象限內進行的。在此區域內，雙方交流的資訊是共享的，溝通的效果就會令雙方滿意。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#F5222D","name":"red"}},{"type":"strong","attrs":{}}],"text":"你和員工之間的公開象限越大，你們彼此越瞭解，信任度就越高。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"2⃣️盲點象限：自己不知道，別人知道","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"盲點就是自己怎麼反思也很難想到的，別人卻可以一眼看穿。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"盲點象限是我們成長過程中需要不斷去突破的，這些問題別人不告訴你，你永遠不知道。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"所以，當員工跟你說你哪裏哪裏不好的時候，先別急着發火。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"認真想一想，這會不會是我的盲點？這很重要，","attrs":{}},{"type":"text","marks":[{"type":"color","attrs":{"color":"#F5222D","name":"red"}},{"type":"strong","attrs":{}}],"text":"管理者心態的開放是自己成長的第一步","attrs":{}},{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"3⃣️潛能象限：自己不知道，別人也不知道","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"潛能是尚待挖掘的黑洞，需要通過不斷地學習成長、經驗積累。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"人學始知道，不學非自然。也許學習的過程中，能發現自己很多的管理潛能哦。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"4⃣️隱私象限：自己知道、別人不知道","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"藏在內心的小祕密原來還大有文章。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"有的事是不會跟別人說或者完全不想說的。比如某些經歷、希望、心願、陰謀、祕密等等。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"有的事因爲不好意思說，變成了隱私。比如你發現員工其實沒做好，但礙於面子不好意思說，這個也就變成了你的“隱私”。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"有的事其實是自己壓根沒想到要說。“我覺得這個不用說大家都知道”，這是知識的詛咒。對於你來說，很多問題你已司空見慣，但對於團隊的新人、基礎比較差的人，其實是很新的東西。“我覺得這個好簡單”，那只是在你的概念裏是簡單，在他們的概念裏其實是很難的。這個坑要特別注意。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":" ","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"基於以上的原理，","attrs":{}},{"type":"text","marks":[{"type":"color","attrs":{"color":"#F5222D","name":"red"}},{"type":"strong","attrs":{}}],"text":"人與人之間建立尊重與信任的基礎，是不斷地擴大相互的開放區。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"去了解成員、瞭解其他團隊，建立起信任的基礎，在未來才能得到更多的理解和支持。","attrs":{}}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"1 瞭解團隊成員","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"瞭解團隊，其實也是團隊在瞭解你。","attrs":{}},{"type":"text","text":"作爲團隊管理者，你的開放區應該是團隊中最大的。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"那有怎樣的方法來快速擴大開放區呢？讓團隊成員有更多的渠道做自我“暴露”是一個很好的方法。","attrs":{}}]},{"type":"bulletedlist","content":[{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":1,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"組織團隊分享技術、業務，深度的討論會快速拉近距離","attrs":{}}]}],"attrs":{}},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":1,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"帶成員做成一件事","attrs":{}}]}],"attrs":{}},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":1,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"組織談心會、各種相互瞭解的工作坊（如“技能工作坊”、“查戶口”）","attrs":{}}]}],"attrs":{}},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":1,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"日常的咖啡時間聊聊八卦","attrs":{}}]}],"attrs":{}}],"attrs":{}},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"想起一個例子。公司有一個在做運營監控的管理者，半年後輪崗到一個後臺的技術管理崗。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"這個團隊很重要的一個特點是技術氛圍特別濃，原來的管理者經常跟他們一起討論各種前沿技術，研究各種技術架構。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"這個傢伙來了之後，不到一個月，這個團隊成員開始扎堆離職。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"當我進到團隊裏面，聽到最多的聲音就是：他沒辦法帶我們，技術選型他沒辦法決策，討論技術問題又總是問一些皮毛的問題，都懶得回答！","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"oh，天吶，滿滿的水土不服有沒有？","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"後來我們換掉了這個管理者，他回到了原來他擅長的領域。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"他也非常開心，因爲技術深度並不是他想追求的，在那個團隊他也很痛苦。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#F5222D","name":"red"}},{"type":"strong","attrs":{}}],"text":"開放區可以讓團隊和你快速認識。","attrs":{}}]}],"attrs":{}},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"2 瞭解團隊所在的位置","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"團隊所屬的位置在哪裏？有哪些上下游？輸入和輸出？跟公司的戰略目標有什麼關係？","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"主動去找上游、下游、同級依賴的團隊，聊一聊你們之前協作的情況，共同的目標，相互的輸入輸出，以及未來的期待等。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"主動去找領導對齊目標、對團隊的定位、未來的規劃、以及需要的幫助等。這個很容易被忽視，但很重要。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"這些是在擴大你和其他依賴之間的開放區。相互瞭解的越多，未來工作越好開展。","attrs":{}}]},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"以前在公司推敏捷的時候，剛我們只是嘗試小團隊的scrum。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"跑了一段時間問題就出來了。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"每個團隊都說自己“聚焦在高價值的目標”，每個迭代也忙的不亦說乎，還到處申請要資源。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"於是我們就組織各層級的業務負責人一起盤點所做的“事”。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"這一盤，嚇一跳。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"下面的團隊自己規劃了很多“認爲很重要的事”，但是他並不跟公司的戰略目標掛鉤，也不跟其他團隊做過多的交流，比如這個團隊在自己做一個綜合支撐平臺，那個團隊又自己做一個綜合度量平臺，其實相互之間並沒有本質的差別，造成的浪費很嚴重。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"於是我們花了半年的時間，建立了公司層級的目標管理體系，這個體系運作起來後，整整砍掉了近一半的事，人力一下子就釋放出來了。","attrs":{}}]}],"attrs":{}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#F5222D","name":"red"}},{"type":"strong","attrs":{}}],"text":"管理者一定要主動往團隊之外走，這樣才能更合理地把控自己的方向和目標，得到更多的支持。","attrs":{}}]},{"type":"heading","attrs":{"align":null,"level":1},"content":[{"type":"text","text":"小結","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"新官上任，自己內心做好準備，同時讓團隊和你一起並肩，管理的修煉纔會越來越輕鬆。","attrs":{}}]},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"意識轉變，會讓自己擁有不一樣的視角重新看待工作中的人和事。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"瞭解自己，可以讓你更從容地應對未來過程中自己管理經驗的不足，給自己時間去成長。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"瞭解團隊，建立相互信任基礎，看到全局，未來的管理之旅會得到更多的認同。","attrs":{}}]}],"attrs":{}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"做好這些基礎的事情之後，我們會很有信心地開啓管理技能訓練之旅，下一篇開始講目標管理。","attrs":{}}]},{"type":"heading","attrs":{"align":null,"level":1},"content":[{"type":"text","text":"技能小貼士","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"“技能工作坊”：跟團隊建立開放區，很快速的一個方法。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"準備：","attrs":{}}]},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"找一個會議室把團隊召集一起，買一些下午茶等，營造一個輕鬆的氛圍。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"時長約1-2小時。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"準備道具：大白紙、筆、易事貼。","attrs":{}}]}],"attrs":{}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"每個人寫以下兩方面的內容：","attrs":{}}]},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"1、我擅長的技能（3個以上，技能類型不限）","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"2、我最想獲取的技能（3個以上，技能類型不限）","attrs":{}}]}],"attrs":{}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"step2：組織分享，讓每個人分享講解一下：","attrs":{}}]},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"1 自己擅長的技能：用這個技能做成了什麼事呢？你覺得自己最賺錢的技能是什麼？","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"2 最想獲取的技能：爲什麼最想獲取這些技能呢？希望他幫助你做什麼？","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"3 給別人的一個或者多個你願意出錢買的技能（在他的技能旁邊貼上易事貼，寫上你想出多少錢）","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"4 給你認爲別人很不錯的技能點贊（技能旁邊畫愛心）","attrs":{}}]}],"attrs":{}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"經過這一場分享下來，你會有很多意外的發現和收穫。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}}]}