如何構建大規模的自助雲服務經紀平臺

{"type":"doc","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong"}],"text":"本文要點"}]},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"構建自助雲經紀平臺爲大型企業提供了一些強大的功能，能夠用來爲其內部項目團隊提供和管理雲服務。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"規劃雲經紀平臺需要客戶參與的跨功能團隊，從而確保經紀平臺在推出的時候能夠滿足客戶的需求。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"雲服務經紀平臺背後的標準技術包括雲管理平臺（cloud management platform，CMP）或服務管理平臺，監控雲開銷的財務運維解決方案以及管理用戶訪問和雲安全的網絡安全解決方案。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"構建雲經紀平臺是一個規模宏大的項目，即便是對大型的雲優先的企業也是如此，因此將項目外包給系統集成商或專業的服務公司是最優的選擇。"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"隨着勞動力越來越轉向遠程模式，大型企業爲了改善其整體雲管理和運維水平，雲經紀平臺變得越來越普遍。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"自助雲經紀平臺一個較爲重要的工具是經過認證的企業用戶能夠選擇和提供雲服務，藉助內部的雲平臺支撐其軟件開發和基礎設施項目。爲企業建立雲經紀平臺能夠節省內部部門的時間，這是通過研究不同雲服務提供商（CSP）提供的服務，然後爲自己的用戶提供雲服務，以幫助他們實現業務目標而達成的。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"通常來講，雲經紀平臺還能將服務檯從處理呼叫中解放出來，使他們免於爲內部消費者再供應雲服務。認證過的用戶訪問在線門戶和服務目錄，它們將許多支持雲服務的服務檯功能實現了自動化。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"規劃雲經紀平臺並組建經紀團隊"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"要爲你的企業規劃雲經紀平臺首先要與你的內部客戶進行協作，以便於理解他們的業務流程、資源供應的需求、雲預算以及數據管理方面的需求。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"自助雲經紀平臺這個名字可能會在一定程度上造成誤解。我們依然會需要有一個雲經紀平臺背後的團隊支持它的運維。當前的雲團隊或企業內部的團隊可能涵蓋了許多（如果不說全部的話）這樣的角色："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"項目經理確保項目在預算範圍內按計劃進行。該經理還要支持業務相關的運行任務，比如管理與CSP的關係。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"解決方案架構師位於業務和雲技術的邊緣，幫助業務單元定義它們的雲服務需求。這樣，雲經紀平臺才能提供正確的方案。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"業務分析師或技術作者要與內部的客戶進行協作，以“原樣”的形式記錄當前的業務流程和未來的狀態。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"雲工程師則負責處理複雜的技術化配置，這可能超出了傳統的解決方案架構師的技能集。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"客戶拓展\/溝通專家負責與用戶社區進行溝通，介紹雲經紀平臺所有值得關注的更新。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"link","attrs":{"href":"https:\/\/devops.com\/the-rise-of-the-cloud-economist-the-other-cfo\/","title":"","type":null},"content":[{"type":"text","text":"雲經濟學家"}]},{"type":"text","text":"，這是一種很難尋找的技能，他們會幫助建立內部控制、工具和雲預算，從而在給定的預算週期內，支撐內部客戶的雲服務。雲經濟學家還應該在開發雲經紀平臺的服務目錄中發揮重要作用。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"來自高管執行層的支持對於雲經紀平臺的成功至關重要，因爲這改變了內部業務單元獲取和消費雲服務的方式。"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"雲經紀平臺團隊的確切人數會因項目的規模和範圍而有所差異。就雲經濟學家和技術作者而言，在雲經紀平臺上線和服務客戶之後，可能就不再需要他們提供全職的服務了。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"解決方案架構師、業務分析師和客戶拓展人員需要與業務單元中的利益相關者協同工作，以便於研究他們的雲需求。這個過程中的發現有助於形成雲服務目錄。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"創建雲經紀平臺背後的流程"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"自服務的雲經紀平臺是一個業務驅動的操作。如果你的組織遵循信息技術服務管理（Information Technology Service Management，ITSM），那麼在這裏會發現管理雲經紀平臺的流程。但是，以自服務雲經紀平臺形式提供的雲管理可能依然需要你重新關注流程，尤其是在新員工培訓、收購\/採購和雲安全方面。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"編寫雲經紀平臺服務目錄"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"爲雲經紀平臺所創建的服務目錄必須能夠獨立存在，所以必須要對服務進行清晰地定義，包括它有哪些功能，沒有哪些功能。預先要和你的解決方案架構師、雲經濟師以及技術作者協作一起起草一個服務目錄的條目，在這一點上，不要猶豫。需要注意的很重要的一點在於，你需要對雲經紀平臺能夠爲內部客戶提供的雲服務有一個清晰的理解。只提供雲服務，但是沒有依賴服務的話，對用戶沒有什麼用處。根據組織的預算結構，你的用戶可能在下一個預算週期內得不到任何急需的服務。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"你應該按照分層或層級式地創建服務目錄，將目錄中雲服務的相互依賴關係映射出來。解決方案架構師應該基於他們的雲領域知識、解決方案背景以及客戶訪談去了解（或研究）服務之間的依賴。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"結構良好的服務目錄包含如下的元素："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"目錄條目的簡稱"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"服務所提供功能的簡短描述"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"計費單位，通常是一個固定的單價"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"計費時長，通常是按小時、月或年度的一次性計費"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"服務目錄的先決條件，列出客戶購買此目錄條目時必須要購買的目錄條目"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"相關的服務目錄，列出可購買的類似類別中的服務目錄"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"客戶責任，比如爲了支撐服務級別，他們必須要提供的客戶任務或條目"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"記錄服務商交付的特定任務的文檔，包括一次性任務和循環任務，因情況而已"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"服務目錄條目的其他通用元素包括服務等級協議（Service Level Agreement，SLA），它描述了服務供應商的指標。在內部門戶的場景下，內部團隊就是供應商。一個服務的不同組件可以有單獨的SLA。例如，雲經紀平臺可能會有100%可用性的SLA。但是，客戶供應商通過門戶提供的實際條目，比如虛擬機、存儲和email賬戶，可能會有99.95%的可用性。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"服務等級目標（Service Level Objective，SLO）記錄了服務供應商執行任務以完成和支撐SLA的條款和條件。你還應該考慮定義SLO層作爲服務目錄的一部分。例如，雲經紀平臺團隊要在兩個小時或更少的時間之內解決嚴重的問題。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"條約和條款通常是一個單獨的文檔或附錄，概述了其他特定的服務和交付標準。例如，條約和條款可能會定義服務在哪個CSP可用區交付。條款可能還會包含計費單元和計費時長的折扣結構。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"支撐雲經紀平臺的技術"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"儘管雲經紀平臺的設計和組件各不相同，但是企業會採用一些標準的服務和解決方案來實現其雲經紀平臺："}]},{"type":"heading","attrs":{"align":null,"level":3},"content":[{"type":"text","text":"雲管理平臺"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"像CloudTamer.io和CloudBolt這樣的雲管理平臺（CMP）正在市場上快速增長，它們可以作爲雲經紀平臺的核心。這兩家CMP供應商都沒有裹足不前。例如，CloudBolt剛剛收購了雲成本管理平臺Kumulous。CloudTamer則將預算控制和持續合規控制添加了進來。我們可以期待的其他的CMP廠商也會效仿，用更加健壯的成本管理和治理特性來支撐他們的平臺。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"雲管理解決方案的另一端是服務管理平臺，如"},{"type":"link","attrs":{"href":"https:\/\/www.servicenow.com\/products\/cloud-management.html","title":"","type":null},"content":[{"type":"text","text":"ServiceNow"}]},{"type":"text","text":"和"},{"type":"link","attrs":{"href":"https:\/\/www.cherwell.com\/products\/it-service-management\/amazon-web-services\/","title":"","type":null},"content":[{"type":"text","text":"Cherwell"}]},{"type":"text","text":"。ServiceNow提供了昂貴的專業服務參與，從而使其能夠得以立足，並讓該平臺存活了下來。在一些主要的大城市市場，ServiceNow專家可能很難尋找（和維繫）。但是，如果你的組織已經在ServiceNow之上進行了標準化，那麼可以強化雲經紀平臺的"},{"type":"link","attrs":{"href":"https:\/\/www.servicenow.com\/products\/cloud-management.html","title":"","type":null},"content":[{"type":"text","text":"雲管理"}]},{"type":"text","text":"。Cherwell是一個初創的服務管理平臺提供商，他們提供了一個低代碼的解決方案。"}]},{"type":"heading","attrs":{"align":null,"level":3},"content":[{"type":"text","text":"雲開銷管理與財務運作"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"對於任何規模的組織來講，雲開銷管理依然都是一個挑戰。雖然我們不能將雲經濟作爲一種實踐和規程進行自動化，但是可以採用像CloudCheckr這樣的工具來監視雲支出。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"作爲自服務經紀平臺的一部分，要將雲支持監控與你所選擇的管理平臺集成在一起，並向公司的會計部門、組織部門以及其他影響雲經紀平臺預算的其他利益相關者提供業務部門雲支出的實時報告和按需生成的報告。"}]},{"type":"heading","attrs":{"align":null,"level":3},"content":[{"type":"text","text":"網絡安全與治理"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"雲經紀平臺有一些網絡安全方面的需求，以確保數據和新的雲端點的安全性。你可能會希望授權用戶能夠使用當前的企業憑證（不管是Active Directory還是Cloud Access Security Broker，即CASB）進行登錄，並且能在雲經紀平臺上進行驗證。"}]},{"type":"heading","attrs":{"align":null,"level":3},"content":[{"type":"text","text":"雲經紀平臺背後的其他服務"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"雲經紀平臺所提供的功能可能會超出CSP提供的服務。例如，假設你們是因爲COVID-19而進行"},{"type":"link","attrs":{"href":"https:\/\/hbr.org\/2020\/09\/how-to-harness-the-digital-transformation-of-the-covid-era","title":"","type":null},"content":[{"type":"text","text":"數字轉型"}]},{"type":"text","text":"的衆多組織之一，並且正在規劃該項倡議。在這種情況下，可以通過服務目錄提供雲遷移或其他專業服務。對利益相關者和業務用戶獲取雲培訓同樣也是如此。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"這些其他服務的來源可能是你的組織與第三方服務供應商已經簽訂的合同，或者與公司的其他部門（如培訓部門）所簽訂的退款安排。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"構建雲經紀平臺"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"雲經紀平臺背後的理念和架構在持續演化。在"},{"type":"link","attrs":{"href":"http:\/\/www.pulse.qa\/","title":"","type":null},"content":[{"type":"text","text":"pulse.qa"}]},{"type":"text","text":"（由IT高管所組成的在線社區）最近的一項關於雲經紀平臺的調查中，29%的受訪者將雲經紀平臺的開發外包給了區域化的系統集成商(systems integrator，SI)或專業的服務公司。更有趣的是，56%的受訪者是通過自己的員工和外部承包商的專家組成的混合團隊來建立和開展雲經紀業務的。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"在選擇第三方SI和專業服務公司的時候，請尋找具備爲其他客戶（與你的組織具有相似性）構建雲經紀平臺經驗的供應商。你還應該調查他們與你在經紀平臺中所要求的CSP和工具提供商的戰略聯盟關係。在尋找專業的外部承包商方面，也適用於同樣的規則。如果你願意翻閱足夠多的簡歷，你可能會幸運地從勞務派遣公司找到這樣高技能的承包商。然而，當爲你的雲經紀平臺尋找承包商的時候，你可能需要運用你自己團隊成員的專業網絡來找到合適的雲承包商。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"啓用雲經紀平臺"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"大規模地啓用自服務的雲經紀平臺意味着要採用系統化的逐業務單元推進的方式。你的雲經紀啓用團隊（可能是你的核心經紀團隊）需要與組織中的利益相關者協作，按照優先級制定業務單元級別的啓用計劃。與啓用其他的產品和服務一樣，你不必爲整個組織都啓用新的雲經紀平臺。將初始的啓用過程作爲團隊的學習經驗，並儘早捕獲技術問題或程序方面的挑戰，以便在經紀平臺在大型用戶社區中運行之前解決所有問題。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"通過雲經紀平臺促進文化的變革"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"儘管雲計算文化對商業和企業公共部門的變革已經得到了廣泛的報道，但是搭建雲經紀平臺會爲雲文化帶來新的變動。你需要讓內部的業務單元做好準備，如服務檯和業務單元，以適應新的動態權力變化。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"令人遺憾的是，業務用戶與企業服務檯之間存在爭議並不總是他們的錯誤，這裏有"},{"type":"link","attrs":{"href":"https:\/\/customerthink.com\/boost-your-help-desk-performance-with-these-proven-tips\/","title":"","type":null},"content":[{"type":"text","text":"很多原因"}]},{"type":"text","text":"。比如長時間等待提供資源、無休止的官僚作風、服務檯ticket在沒有解決的情況下就關閉了等等。在服務檯工作是一件費力不討好的事情。將雲資源的供應從服務檯的工作內容中拿走可能會讓有些員工熱烈慶祝。但是，在有些企業文化中，這可能視爲對IT部門主權和業務相關性的政治攻擊。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"雲經紀平臺的風險和缺點"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"雲經紀平臺並不適合所有的企業。雲經紀平臺可以防範自己的風險，特別是當將管理工具外包給第三方供應商時。隨着越來越多的第三方供應商加入到雲經紀平臺的工作中以及團隊轉向雲計算模型，由於集成了新的不同的組件和API，攻擊面會擴大，這可能會帶來安全風險。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"雲經紀平臺的缺點因你所在的行業和企業文化而異。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"雖然雲經紀平臺的概念在業務上是有很意義的，但並不是所有的業務單元都適合。經紀平臺的目標大多是技術上能夠自給自足的業務單元。業務中技術含量較低的部分仍然希望他們的雲服務有個人特色。建立雲經紀平臺還會使企業更加依賴一小羣技術專家。這樣的依賴使你的經紀平臺可以自由地參與雲計算工作的熱門市場。當將經紀平臺的業務組件外包給新的第三方服務提供商時，還可能存在新的合規性問題。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"雲經紀平臺可以在大型企業內部實現雲服務的民主化。然而，如果沒有培訓，就不能讓業務用戶實現真正的雲服務民主化。運維方面的雲認證包括AWS Cloud Practitioner、AWS Solution Architect Associate、Google Cloud Platform Associate Engineer、Microsoft Certified Solutions Architect，另外，需要根據企業的規模確定多大的預算和管理支持算是大規模的成本。對於雲經紀平臺來說，持續學習的文化是最合適的。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong"}],"text":"作者簡介"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong"}],"text":"Will Kelly "},{"type":"text","text":"是一位專注於雲和DevOps的作者。他是初創公司DevSecOps的技術營銷經理。在此之前，他的職業生涯是技術作家。在他的職業生涯中，他曾爲客戶項目的商業和公共部門工作。Will的技術文章已在TechTarget、"},{"type":"link","attrs":{"href":"http:\/\/opensource.com\/","title":"","type":null},"content":[{"type":"text","text":"Opensource.com"}]},{"type":"text","text":"、CNET TechRepublic和其他主要網站發表。他還爲包括思科、IBM和三星在內的行業領導者開發了思想領導力內容。你可以在Twitter上關注他：@willkelly。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong"}],"text":"原文鏈接："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"link","attrs":{"href":"https:\/\/www.infoq.com\/articles\/building-cloud-brokerage\/","title":"","type":null},"content":[{"type":"text","text":"Building a Self-Service Cloud Services Brokerage at Scale"}]}]}]}