我買了一輛特斯拉，卻被扣了2次車款，要求退款無人搭理

{"type":"doc","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"作爲一家高科技公司，特斯拉線上支付出現成百上千起重複扣款，令人匪夷所思。"}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"heading","attrs":{"align":null,"level":3},"content":[{"type":"text","text":"特斯拉再曝出醜聞"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"北京時間3月30號凌晨，美國電動車巨頭特斯拉被曝出商業糾紛，一些消費者抱怨，在購買特斯拉汽車時遭遇了重複扣款。他們購買一輛特斯拉汽車，卻被扣了兩次款。這些消費者正在努力爭取退款。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"此次事件涉及美國南加州地區的三位消費者，（Tom Slattery）斯萊特和李克里斯托弗（Christopher T. Lee）以及皮特森（Clark Peterson）。他們對媒體說，上週他們購買了特斯拉純電動車，可是當付款之後，卻發現購買一輛車，銀行卡被扣了兩次款。他們對這一結果感到十分震驚，隨即聯繫了特斯拉要求退款，但過程並不順利。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"有媒體查看了購買協議，消費者與特斯拉之間確認購買的郵件以及銀行對賬單等各種記錄後，證明上述消費者的經歷屬實。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"特斯拉重複扣款事件已經不是第一次了。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"另外兩位不願透露姓名的消費者消費者坦言，他們購買特斯拉也遭遇過重複扣款事件，他們對此感到十分鬱悶。且其中一人被扣款後產生了信用卡透支，還得爲此支付額外的利息。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"重複扣款事件的成本並不低。上述幾位消費者，他們被重複扣款的金額從37000 美金到 71000 美金不等，這對消費者家庭的現金流影響很大，甚至會出現透支導致產生利息的情況。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"對於上述事件，特斯拉沒有立即回覆。而媒體對此提出的問題包括該公司有多少客戶經歷過重複收費，這些問題是否會影響季度末的交貨數量，在重複扣款情況下特斯拉多久能給消費者退換款項以及有多少客戶需要退貨。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"金融犯罪預防公司Featurespace的創始人Dave Excell認爲，重複收費是電子商務和銀行業務中的普遍問題。可以在處理ACH交易的平臺上使用所謂的重複數據刪除功能，防止錯誤地重複收費。這就要求他們使用的系統必須足夠靈活，允許進行重複交易，例如每月按時給公司員工發放工資，或者一個爺爺在某些日子給衆多兒孫每人100美金。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Excell還說“如果消費者只購買一件商品卻被扣款兩次，最優選擇是找到商家，將誤會說清楚，然後讓商家直接退款”。“當然了，直接找銀行撤銷交易也行，但這可能需費更長的時間，而且需要等銀行與商家協商”。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"heading","attrs":{"align":null,"level":3},"content":[{"type":"text","text":"Slattery被重複扣款的故事"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"3月24日，特斯拉發文稱，消費者在一月份訂購的汽車將在一到三天內通過“非接觸”方式送到家，Slattery非常開心。特斯拉將汽車停在Slattery的住所，首次使用時，Slattery可以利用特斯拉的應用程序打開汽車。Slattery稱，這與2019年他訂購Model 3的經歷略有不同，後來他發現這輛車有一定的缺陷並進行了修復，他仍然很喜歡開這輛車。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"在疫情期間，特斯拉曾稱非接觸式交付過程是安全、方便的。Slattery所要做的就是通過上傳保險證明，Y型車產權持有人的駕駛執照，最後選擇付款方式來完成訂單。 同時，特斯拉開通了比特幣和ACH付款，可支持客戶預付款或在線付款。Slattery爲了方便選擇了銀行卡付款，再添加銀行賬戶和編碼後，授權了該項付款。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"3月25日一早，Slattery醒來後發現自己的銀行賬戶被多扣了53000美金，這相當於重複扣去了一臺2021年款特斯拉Model Y的款項。Slattery對媒體說，他發現重複扣款後，立即跳起來給特斯拉打電話併發短信，整整一天下來，特斯拉工作人員要麼沒接電話，要麼沒有給出關於退款的明確答覆。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"疲憊不堪的Slattery最終自己驅車前往加利福尼亞州伯班克的特斯拉商店和服務中心，當面找銷售和送貨人員協商。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Slattery對媒體說：“特斯拉工作人員讓我打電話給銀行，讓銀行撤銷重複扣款，這怎麼可能呢？重複扣款總額超過了50000美元，而特斯拉卻告訴我讓我自己解決，這可怎麼辦？我很着急”。五天過去了，Slattery還在等待退款或者任何形式的書面退款承諾。他說，他拒絕接受這款車的交付，這款車在先前的交付窗口期沒有出現，現在就等車輛最終退款。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"重複扣款給他和家人帶來了很大的壓力。他們一家正準備在接下來某一週購買新房，任何資金壓力都會影響他們以合理的價格及時買房，以及得到合理的購房貸款利率。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"特斯拉重複扣款並不是個例"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"heading","attrs":{"align":null,"level":3},"content":[{"type":"text","text":"Slattery被重複扣款並不是特斯拉的個例"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Slattery說，他到達特斯拉在伯班克商店和服務中心時，發現有成百上千的客戶遇到同樣的問題，而且特斯拉處理這樣的問題還要收費。Slattery說，雖然他還在使用電動汽車，且沒有放棄購買特斯拉的計劃，但很難想象銷售和服務會不會變得更糟。“53000美金從我的銀行賬戶中不翼而飛，且沒有人發郵件或者打電話聯繫我，解決這個問題。我感覺不到特斯拉工作人員的緊迫感”。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"同時，銀行告訴Slattery，重複扣款至少需要10到45天的時間才能最終解決，而如果讓特斯拉來處理這件事情會更快。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"另一位洛杉磯的居民Clark Peterson跟CNBC說了類似的故事。他的家人去年就想買一輛三排座版本的特斯拉汽車，但直到2021年1月他們才從特斯拉訂購。2月份特斯拉錯過了最初的預計交貨時間，直到上週才通知他將在一到三天內在其家中交付2021年的Model Y，交付方式同樣是非接觸式服務。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"同時，特斯拉要求他完成付款。他於3月24日上傳了保險證明，駕駛執照和銀行信息，通過借記的方式付完款。3月25日，特斯拉打電話並留下語音郵件，與Peterson商量完交貨時間表。隨後送貨人員告知Peterson，他的車輛可以在3月26日上午9點到午夜之間送到目的地。而後，Peterson的帳戶被收取了雙重費用。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Peterson說，“特斯拉工作人員告訴我打電話給銀行並停止付款。但這筆錢已經不在我賬戶裏了。我很熟悉電匯，錢不在賬戶裏了，就沒了。後來特斯拉堅持讓我給銀行打電話，我做完之後，銀行確認錢已經到特斯拉賬戶中了。現在我能做的都做了，只能等待特斯拉或者銀行給我答覆。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Peterson說，他喜歡不使用汽油，又快又安靜的高科技汽車。他的孩子知道家裏購買了特斯拉也很興奮。但納悶的是，爲什麼在這幾分鐘之內可以爲一輛豪華車支付71000美元，卻不能在同一天退還錯誤收取的費用呢？"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"隨後Peterson到社交媒體瞭解更多信息，有人問他是否按了兩次“購買”按鈕。Peterson說：“這肯定不是操作問題”，“對於一家高科技公司來說，這種情況不斷髮生確實讓人匪夷所思”。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"銀行客服告訴他，他不是唯一一個遇到此問題的人。並且讓他在週末打電話給特斯拉，特斯拉會在一到三個工作日內給他退款。他要求通過電子郵件或短信發送操作的詳細信息，但書面回覆從未到來。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"截至週一下午，他仍在等待退款或任何有關退款的書面通知。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"特斯拉車主的煩惱“蔓延”到博客上"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Christopher T. Lee也是特斯拉車主，Model Y一直是他的Dream Car。然而，他由於被重複扣款，最近不得不喫大學生時代的“brick”餐食。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"爲此，Lee還製作了一段錄像，講述他作爲特斯拉車主的煩惱。Lee在YouTube上被稱爲“ Everyday Chris”，他在自己的頻道做了快一年的消費者技術評論和操作視頻。現在，他計劃做一系列有關特斯拉歷險記的活動視頻。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"3月27日，Lee發佈了“分期付款”主題的視頻，視頻標題爲“我剛被TESLA騙了嗎？！！”Lee開門見山，說：“嘿，我是Chris！我愛特斯拉，但在今天的視頻中，我將討論一個特斯拉騙局”。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"他爲了自己的Dream Car（2021年的特斯拉Model Y）省喫儉用，並最終使用ACH爲車輛付款。然後，第二天看到自己銀行賬戶被莫名耗盡的“噩耗”。“本來我只爲Model 3 支付56578.63美金。最終我卻被扣了兩次款”。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"與Slattery和Peterson不同的是，特斯拉告訴Lee，沒有查到他被重複扣款的記錄，讓他打電話給銀行。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"距離他最近的特斯拉服務中心爲他提供了一個電郵地址，該地址是位於加利福尼亞州弗裏蒙特的特斯拉辦公室財務部門的某人。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"“我仍然在等待退款”，Lee告訴CNBC，他希望自己的視頻可以幫助其他特斯拉買家避免類似的“坑”，或爲他們提供更好地解決方案。Lee說，如果再來一次，他會選擇用收銀員的支票當面付款，而不是線上支付。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"參考文章："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"link","attrs":{"href":"https:\/\/www.cnbc.com\/2021\/03\/29\/tesla-double-charged-some-customers-for-new-cars.html?fileGuid=VvTPcR6DVKQctQ3J","title":"","type":null},"content":[{"type":"text","text":"https:\/\/www.cnbc.com\/2021\/03\/29\/tesla-double-charged-some-customers-for-new-cars.html"}]}]}]}