SaaS的前世、今生與未來 [上篇]

{"type":"doc","content":[{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"本文作者：LigaAI CEO兼創始人 周然","attrs":{}}]}],"attrs":{}},{"type":"horizontalrule","attrs":{}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"定下這個選題的時候，我們其實被問到過：","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"都1202年了，SaaS這種老生常談的話題，還有什麼可聊的呢？","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"但在SaaS行業摸爬滾打18年、服務數以百萬級的客戶、數次引領全球領先的SaaS產品開發之後，我反而認爲：","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"從源起到未來的趨勢；從本質到模式的優勢……SaaS還有許多可討論的有趣的點。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"blockquote","attrs":{}},{"type":"horizontalrule","attrs":{}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"開始全文之前，先問個問題：","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"你心目中的SaaS元年是哪一年？","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Salesforce成立的1999年嗎？還是吳曉波老師筆下的2020年……","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"我的答案是：","attrs":{}},{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"二者皆非。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"這種在線軟件+多租戶的模式，其實早有萌芽……","attrs":{}}]},{"type":"horizontalrule","attrs":{}},{"type":"blockquote","attrs":{}},{"type":"heading","attrs":{"align":null,"level":1},"content":[{"type":"text","text":"前 SaaS 時代","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"雲服務的雛形可以上溯到1960年代。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"是的，沒錯，是1960年代。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"熟悉計算機編年史的朋友可能知道「分時操作系統 / TimeSharing System」。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"它由一臺主機和其上連接的多個帶有顯示器+鍵盤的終端組成。分時系統將CPU的時間劃分成若干個時間片。操作系統以時間片爲單位，輪流爲每個終端用戶服務。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"在上世紀60年代，個人計算機還未出現，而大型機的造價過於高昂。極其少數能用上計算機的團隊，都是用分時的方式，共享着同一臺主機中的資源，進行運算和工作。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"這聽起來就像今天我們說的「分時租賃」，其背後的邏輯與今天越來越多的企業選擇“上雲”，也有異曲同工之妙。","attrs":{}},{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"任何一個時代，協作、共享，和對資源的合理統籌，都是企業生存發展的不二法門。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"如今，雲服務的範疇已遠超過了存儲、運算等IaaS層，向上豐富出了大量的PaaS平臺和SaaS應用，爲企業提供了更多選擇。","attrs":{}},{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"這其中SaaS應用的鼻祖，要追溯到1980s~1990s……","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"彼時正是Oracle與SAP兩強爭霸的年代。Oracle這個神奇的公司裏，走出了兩個後來改變了B2B軟件服務格局的人：","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"全球首款CRM軟件「Siebel Systems」的設計者：","attrs":{}},{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"Thomas Siebel","attrs":{}},{"type":"text","text":"。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Salesforce的創始人：","attrs":{}},{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"Marc Benioff","attrs":{}},{"type":"text","text":"。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"讓我們叫他們 ","attrs":{}},{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"Tom & Marc","attrs":{}},{"type":"text","text":"。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Tom在Oracle負責了多年銷售業務後，於93年創辦了自己的Siebel Systems，專注開發和銷售這款當時領先的CRM軟件。其對於CRM產品的理念與設計思路，極大地啓發了後來包括Salesforce在內的許多廠商。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Tom離職後，Marc接替了他的位置，繼續負責Oracle的軟件業務，其中也包括了CRM產品。次年，也就是1994年，網頁瀏覽器被網景公司(Netscape)推向市場；同年，貝佐斯開始在網上賣書，日後的電商巨頭亞馬遜初現身影。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"1995年，後來被SAP收購了的財務報銷軟件Concur，首次開售線上licence，成爲了第一家喫“電商”螃蟹的商業軟件公司。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"看着商業軟件在短短數年間衝雲破霧，時任Oracle副總裁的Marc提了一個問題：","attrs":{}},{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"我能不能讓客戶像網購一樣，在瀏覽器裏直接購買並使用我們的CRM？","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"有沒有什麼辦法，能拋棄冗長糟心的實施過程、削減高昂的軟件成本，讓每一家商業公司都能輕鬆、快捷地，用上早已成體系的商業軟件呢？","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"他交出的答卷，就是1999年誕生的Salesforce。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"No Software!","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Marc 給Salesforce定下了第一個slogan。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"從此，SaaS的時代終於到來……","attrs":{}}]},{"type":"horizontalrule","attrs":{}},{"type":"blockquote","attrs":{}},{"type":"heading","attrs":{"align":null,"level":1},"content":[{"type":"text","text":"難題與一些彎路","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"然而，SaaS的發展並未因爲一個新概念的誕生就此一帆風順……","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"事實上，在Salesforce創立之初，銷售SaaS遠要比今天喫力。衆多問題中，首當其衝的是","attrs":{}},{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"使用體驗。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"2000年前後，人們還普遍在用撥號上網，CDN加速服務纔剛剛發佈……那時候傳輸一張50kb的圖片，都需要數秒的時間。這就使得SaaS產品的界面設計，需要比傳統軟件更簡單，甚至會顯得很原始。即便如此，本地部署的軟件因爲是通過內部網絡訪問的，其速度相對而言會更快。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"其次，","attrs":{}},{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"就是數據的安全性","attrs":{}},{"type":"text","text":"。特別是當時有能力採購傳統軟件的大型企業，對“數據不在自己的數據中心”這件事，總是心有慼慼。好在小微企業對此顧慮較少，纔給了SaaS得以發展的土壤。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"有趣的是，伴隨着Salesforce的不斷壯大並於2004年上市，市場上出現了一種令人啼笑皆非的軟件形態：","attrs":{}},{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"SoSaaS","attrs":{}},{"type":"text","text":"。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"我們都知道SaaS就是 Software as a Service，那什麼是SoSaaS呢？這個So可不是極致的意思，它是：","attrs":{}},{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"Same old Software as a Service","attrs":{}},{"type":"text","text":"。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"說人話：掛羊頭賣狗肉。披着SaaS「web應用+低年費」的外衣，背後卻未實現「多租戶」的架構","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"。對於Salesforce來說，即使他們今天擁有着巨大的客戶體量，他們所有的線上客戶，用的都是同一套系統完全一樣的版本。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"而那些被歷史淘汰的那些SoSaaS們，在當時卻沿用着傳統軟件的模式：其底層架構上依然是爲每個客戶獨立開發軟件、獨立管理維護；但卻無法收取足夠的服務費。於是漸漸地，這種入不敷出的模式就不再能支撐公司的運營了。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"好在這一段彎路並不長。","attrs":{}},{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"一套系統服務多租戶的標準SaaS模式","attrs":{}},{"type":"text","text":"，還是保持着其純正的血統發展開來。","attrs":{}}]},{"type":"horizontalrule","attrs":{}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"heading","attrs":{"align":null,"level":1},"content":[{"type":"text","text":"SaaS 的本質是什麼？","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"過去數年間，SaaS行業風起雲湧，相關討論也此起彼伏，但很少有人去討論SaaS產品，或者說雲服務的本質。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"在筆者看來：SaaS的本質，是商業軟件的民主化。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"民主化 (Democratization) 一詞，在經濟學和教育學的領域一直有着廣泛的應用。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"工業革命帶來了消費的民主化：過去之後王公貴族才能享用的精緻物件、昂貴電器，隨着工業化進程，變爲人人可用的日常消費品。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"教育更是如此。義務教育的普及與推進，使得知識這種過去被精英階層壟斷的稀缺資源，成爲了普惠百姓的賦能之源。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"回到商業軟件的發展，SaaS的出現，呈現了同樣的趨勢。從全套採購一個龐然大物，到按需租用一套相對標準化的系統，SaaS使得商業軟件變得：","attrs":{}},{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"低價、輕便、易得、人人可用","attrs":{}},{"type":"text","text":"。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"概括來說，今天的SaaS產品相較傳統軟件，對企業客戶呈現出","attrs":{}},{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"6大顯著優勢","attrs":{}},{"type":"text","text":"：","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"採購成本低、決策更容易","attrs":{}}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"開箱即用","attrs":{}}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"免升級、免補丁","attrs":{}}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"彈性擴展，無後顧之憂","attrs":{}}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"數據更安全","attrs":{}}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"服務更貼心","attrs":{}}]}]}],"attrs":{}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"SaaS的興起，讓每一家企業，無論規模大小、營收多少，都可以打開瀏覽器，就能以極低的價格、甚至是免費地，用上由衆多行業專家們打造的專業軟件服務。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"這就是商業軟件的民主化，更是會令所有企業客戶受益的未來。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}}],"attrs":{}},{"type":"horizontalrule","attrs":{}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":"center","origin":null},"content":[{"type":"text","text":"至於","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":"center","origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":"center","origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"上述6大優勢該如何理解","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":"center","origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":"center","origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"SaaS公司如何以更低售價收穫更高的財務成長性","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":"center","origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":"center","origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"22歲的SaaS還會進步嗎","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":"center","origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":"center","origin":null},"content":[{"type":"text","text":"這三個問題，請關注我們，聽下篇分解","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"horizontalrule","attrs":{}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"✎本 文 作 者","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"周然 LigaAI 創始人&CEO","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"畢業於中科大少年班，後獲康奈爾大學計算機科學碩士。曾就職於CRM廠商Siebel Systems，歷任Sugar CRM 高管、銷售易CTO。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"十餘年間親歷了SaaS的成長與變革；並多次將AI技術應用於SaaS產品中，落地在真實的業務場景裏。","attrs":{}}]},{"type":"horizontalrule","attrs":{}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"關注我們的","attrs":{}},{"type":"link","attrs":{"href":"https://www.infoq.cn/u/ligaai/","title":"","type":null},"content":[{"type":"text","text":"InfoQ賬號","attrs":{}}]},{"type":"text","text":"，持續接收更多幹貨分享~","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"進一步瞭解我們的產品，請訪問","attrs":{}},{"type":"link","attrs":{"href":"https://www.ligai.cn/?utm_source=mkt&utm_medium=infoq","title":"","type":null},"content":[{"type":"text","text":"LigaAI","attrs":{}}]}]}],"attrs":{}}]}