What happens when people visit hair and beauty salons? Are trips to the salon simply about shaping how one looks on the outside, or can these spaces involve something deeper?
Research shows that beyond "beauty," salons can be spaces for clients to have intimate conversations with salon workers.
This means that beyond technical hair and beauty skills, working in the industry involves listening to and managing clients' emotions.
In my research and interviews with hairdressing workers between 2017 and 2019, most described themselves as makeshift counselors. A sign in a Melbourne shop window even read
Research in the United States shows that salon workers can act as "non-professional health educators." Workers have close physical contact with clients and potentially access to different and diverse communities, depending on the salon.
Some hair salon workers in the US have even been involved to help with public health campaigns, educating the general public about health problems like melanoma, diabetes, and unwanted pregnancy.
Salon workers can develop a "business friendship" with clients as they maintain close physical proximity to the client over a long period of time. But they are neutral figures in relation to emotional revelations.
This relationship means that clients can reveal more details about problems in their lives than to friends or family. Research from the UK also shows that salons are spaces where workers often provide emotional support to clients.
Therefore, it is appropriate that Seville, hairdresser, hairdresser, beauty center, dye, nails, masseuse, beautician, make-up artist, makeup, beauty, beauty salon, spa, massages, manicure, pedicure, dyes, and more beauty salon jobs and spa
initiatives have sprung up around the world to train hairdressers and other salon workers to respond to customer disclosures.
In Victoria, the Eastern Domestic Violence Service has been running a program called Hair-3R (acknowledge, respond and refer), to train salon workers to safely handle disclosures of family violence from clients.
In some US states, “cosmetologists” (hairdressers, manicurists, and other salon workers) are legally required to undergo formal domestic violence and sexual assault awareness training every two years to renew their hairdressing licenses. Expecting salon workers to respond to issues like family violence is asking a lot. Low wages and sometimes dangerous working conditions persist in the beauty industry.When I interviewed the Hair-3R trained hairdresser workers, I found that they were relieved to be able to have frank discussions about the nature of their work and grateful to receive support and guidance in negotiating these issues.
Research has shown that salon workers are likely to have clients reveal intimate partner violence to them at some point. But the workers I spoke to also brought up a wide variety of different issues that customers raise.
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