稅務網站上線首日就宕機，財政部長怒噴印度第二大IT公司

{"type":"doc","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"6 月 8 日晚，印度全新的電子報稅門戶正式上線，但"},{"type":"text","marks":[{"type":"strong"}],"text":"不到 24 小時"},{"type":"text","text":"，該網站即告關閉。爲此，印度財政部長 Sitharaman 在 Twitter 上"},{"type":"link","attrs":{"href":"https:\/\/mobile.twitter.com\/nsitharaman\/status\/1402147151606476801","title":"","type":null},"content":[{"type":"text","text":"公開“炮轟”"}]},{"type":"text","text":"該網站開發商、"},{"type":"text","marks":[{"type":"strong"}],"text":"印度 IT 服務巨頭"},{"type":"text","text":" Infosys。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https:\/\/static001.geekbang.org\/infoq\/18\/18775c2f0a5b7a050d0088bc25b97106.jpeg","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"上面的推文用中文表達是，“讓人期待已久的電子報稅門戶 2.0 已經於昨晚 20:45 正式上線。但種種不滿與故障問題旋即出現。希望 @Infosys 與 @NandanNilekani 不要讓我們的納稅人失望，請儘快提升服務質量。保障納稅人的合規性應該是我們最重要的使命。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"據悉，"},{"type":"link","attrs":{"href":"https:\/\/zh.wikipedia.org\/wiki\/%E5%8D%B0%E5%AD%9A%E7%91%9F%E6%96%AF","title":"","type":null},"content":[{"type":"text","text":"Infosys"}]},{"type":"text","text":"，中文叫印孚瑟斯，它一家總部在印度班加羅爾的一家信息技術跨國公司。2017 年，Infosys 是僅次於塔塔資訊服務的"},{"type":"text","marks":[{"type":"strong"}],"text":"印度第二大 IT 公司"},{"type":"text","text":"，收入在全球上市公司中排名第 596。該公司在 29 個國家設有辦公室並在印度、美國、中國、澳大利亞、英國、加拿大、日本等地設有研發中心，並在超過 30 個國家提供商業諮詢、信息技術、及外包服務。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"2019 年，Infosys 拿下這份構建稅務門戶的合同。據瞭解，新的技術方案承諾將退稅週期由以往的 "},{"type":"text","marks":[{"type":"strong"}],"text":"63 天縮短爲 1 天，並顯著改善用戶體驗"},{"type":"text","text":"。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"本週，新門戶上線後，印度財政部長 Sitharaman 發送了一條推文以示慶賀。但是，衆多潛在用戶報告網站難以訪問，財政部長 Sitharaman 爲此怒火中燒，直接向 Infosys 公司聯合創始人 Nandan Nilekani 發起質詢。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"面對部長髮問，Infosys 公司聯合創始人 Nilekani "},{"type":"link","attrs":{"href":"https:\/\/mobile.twitter.com\/NandanNilekani\/status\/1402282445618094085","title":"","type":null},"content":[{"type":"text","text":"迴應稱"}]},{"type":"text","text":" Infosys 公司正在努力解決技術故障。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https:\/\/static001.geekbang.org\/infoq\/18\/18af616cfbaf31c2debe9a26344dafd1.jpeg","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"上面推文用中文表達是，“新的電子報稅門戶將簡化申請流程並增強最終用戶體驗。@nsitharaman，我們已第一時間觀察到技術問題，而且正努力着手解決。@Infosys 對發生的小問題感到非常遺憾，並希望能讓系統在本週內恢復穩定運行。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"有網友表示，“我認爲這不能被稱爲"},{"type":"text","marks":[{"type":"strong"}],"text":"小問題"},{"type":"text","text":"。事實上，這是一次嚴重的"},{"type":"text","marks":[{"type":"strong"}],"text":"網站宕機"},{"type":"text","text":"。簡單說，沒有人可以登錄和報稅。以前的門戶網站從來沒有遇到這個問題，即使在過去流量高峯納稅申報的最後一天。“"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"The Register 對此評論，“印度的個稅門戶並非第一次遭遇剛上線就出故障，當然也不太可能是最有一次”。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"美國 Healthcare.gov 網站在 2013 年初次亮相時就遇到過軟件與容量問題，導致用戶難以正常根據《平價醫療法案》進行登記。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"英國國家醫療服務系統（NHS）最近也遇上了麻煩。就在上個月，在該網站上預約疫苗的用戶就出現了個人接種信息泄露問題。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"對 Infosys 公司來說，他們之前也遇到過類似事件，只是最終挺了過來。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Infosys 在 2015 年拿下印度商品與服務稅（GST）系統的構建與維護合同，期間出現的故障直到最近兩年也沒有解決。Infosys 公司首席運營官 U.B. Pravin Rao 在接受印度國內媒體採訪時表示，問題主要源自後端網絡管理故障。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"而在這之後，Infosys 依然發展很好，業務規模不斷擴大。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"據悉，稅務網站仍然無法正常訪問，服務中斷已經接近24小時。"}]}]}