數千員工受影響,IBM 郵件系統遷移或釀成“災難”

{"type":"doc","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"據科技媒體 the register"},{"type":"link","attrs":{"href":"https:\/\/www.theregister.com\/2021\/06\/30\/ibm_email_outage\/","title":"xxx","type":null},"content":[{"type":"text","text":" 報道"}]},{"type":"text","text":",IBM 爲全公司制定的一項電子郵件系統遷移計劃已經嚴重偏離軌道,導致衆多員工無法正常使用電子郵件或安排日曆活動。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"目前,這一糟糕狀況已經持續多日,並且多位 "},{"type":"link","attrs":{"href":"https:\/\/baike.baidu.com\/item\/IBM\/9190?fr=aladdin","title":"xxx","type":null},"content":[{"type":"text","text":"IBM "}]},{"type":"text","text":"員工將這項爲期 18 個月的郵件系統遷移視爲一場“災難”。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"IBM 電子郵件服務出問題了"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"據悉,IBM 電子郵件服務在過去四、五天中一直斷斷續續,這對每位員工的影響也不盡相同。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"事實上,部分員工的情況會略好一些——一位消息人士指出,其電子郵件在宕機兩天後又莫名其妙地回來了。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"再有,雖然 Outlook、Verse(IBM 的網絡郵件)以及 Notes 都不穩定,但 Slack 卻仍能正常工作。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"一位消息人士稱,“Outlook 跟新系統無法匹配,IBM Notes 也不能正常使用,Verse 在線郵件更是全面失效。每個人都或多或少受到了影響,而且目前沒有什麼好的解決辦法。”"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"員工發泄不滿"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"有一位員工對此抱怨,“我其實不希望這件事被大肆渲染,但必須承認,我只是公司內部成千上萬飽受折磨的普通用戶的一份子。如果我們連自己內部的雲遷移計劃都搞不定,哪還有客戶願意信任我們?”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"隨着 IBM 員工不斷髮泄他們的不滿,此次事件已經蔓延到整個社交媒體。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"一位 IBM 設計師在已被刪除的推文中感嘆道,“過去 3 天以來,無法訪問郵件或日曆已經將每一位 IBM 員工推向黑暗與混亂的深淵...... 我們到底該怎麼辦?”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"有一位消息人士認爲責任要歸咎於 IBM 公司 CFO James Kavanaugh 過度削減成本和沒有僱用合適的計劃執行人員。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"據悉,IBM 內部網絡 w3 上的一篇博文提到,這項遷移工作已經規劃達 18 個月。只要每位員工都按照郵件中描述的方法進行操作,一切就能順利完成。但很明顯,實際情況並非如此。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https:\/\/static001.geekbang.org\/infoq\/31\/31f82018f1f63baf7c8c427b64a1265b.webp","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":"center","origin":null},"content":[{"type":"text","text":"IBM 內網中跳出警告橫幅,提醒員工電子郵件系統發生延遲"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"在此之後,w3 網站上就出現一條警告橫幅,將用戶引導至 Slack 頻道以獲取相關狀況的最新信息。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"IBM 公司 CIO 也向員工們發表了關於解決問題的說明。頗爲諷刺的是,目前 w3 狀態頁面同樣返回錯誤。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"據悉,數千名員工一直受到桌面平臺上 iNotes、Web 及移動設備上 Verse 性能不佳的影響。最初,該公司還嘗試通過服務檯溝通解決投訴,但隊列的迅速膨脹令服務檯果斷選擇放棄。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"IBM 公司於 2018 年決定將包括 Notes 在內的各類軟件產品出售給印度的 HCL Technologies 之後,才着手製定出這一次的遷移計劃。在出售之後,藍色巨人不再將其數據保存在 HCL 的服務器上。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"一位消息人士提到,“這些業務正遷移到 IBM 的自有服務器上。換句話說,這次大崩潰是在內部設施上爆發的。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"面對無法訪問郵件的現實情況,有些員工擔心丟失的郵件永遠無法恢復。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"一位消息人士表示,“幾年之前,我們把 Notes 賣給了 HCL。問題在於,我們拖延了太久、直到版本過時引發大麻煩。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"值此之際,甚至有招聘人員前來挖人,他們向內部員工提出“你還待在 IBM 幹嘛?他們連郵件都收不到”之類的尖銳問題。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"官方表態"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"在 the register 報道此事後,IBM 公司發言人發表了官方聲明,大致爲因電子郵件系統存在些許不穩定,“部分 IBM 員工確有遭遇電子郵件服務延遲。我們正努力恢復完整服務,並使用各類替代通信工具確保能夠在恢復完整電子郵件功能的同時,最大限度減少此次事件對客戶及自身業務產生的干擾。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}}]}
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