職場中的換位思考，看這篇就夠了

{"type":"doc","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"我們經常說要換位思考，但真正能做得很少，並不是說我們不知道換位，而是換位後你也不是他。你感受不到對方的感受。所以很多人哪怕知道要換位，但在真正的運用中總用不上來。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"這個問題的核心本質是，多數人缺乏跟人生經歷、工作背景不同的人溝通的能力。具備同理心和換位思考的前提是要先能感受到對方的處境。所以我們要解決的問題就是先感受到對方的處境。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"我們以職場爲例，職場上有兩種比較常見的需要換位思考的場景，一種是上下級之間的溝通。一種是不同部門之間的溝通。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"上下級溝通的難點在於，越是高層的管理者，他們的思維以策略和經營爲導向；越是基層的員工，他們的思維越偏向具體的執行。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"不同部門之間溝通，難點在於你不瞭解對方具體的工作和部門對他的要求。比如銷售、業務、營銷、客服、財務等部門，他們在開發溝通需求時，只會基於自己的業務或者客戶遇到的問題，提出自己的需求，這些需求大部分都是單一功能的；而接受到需求的研發部門，需要在這些需求裏找到一些共同點，然後以系統化、根本性地解決問題。這就導致具體的實現會跟各個業務部門想的並不一樣。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"那如何解決這兩個問題呢？","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"第一，訓練自己的軟技能，包括傾聽、提問、思考對方感受、不輕易批評等。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"第二，多讓不同部門分享自己的工作經驗。多進行跨部門合作和交流，也能縮短彼此的專業領域差距。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"第三，輪崗。增加不同崗位的經驗。當你擁有跟對方相同的經驗時，你會更容易理解對方的處境，通常也會更具有同理心。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"第四，培訓，統一大家的共識。公司需要讓員工更加了解公司策略和經營的本質，減少組織層級所造成的思維差異。尤其是在上下級溝通中，作爲上級領導，一定要注意把自己思考的邏輯講清楚。公司其實可以規定讓上級給下級做彙報，這樣可以讓下級更好地瞭解上級的工作。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"最後，在職場裏，還需要學會妥協。當邏輯與事實都清晰的時候，很多時候爭論的就是立場問題。只要誠實地反思自己的立場，問問自己到底想要什麼，分清楚什麼重要什麼不重要，我們仍然可以達成共識。","attrs":{}}]}]}