新開發者入職的終極指南：行業最佳實踐以及如何規劃前90天的工作

{"type":"doc","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"試想你剛得到一家新興技術公司的職位。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"第一天上班前，你儘可能多地瞭解新公司，在 LinkedIn 上尋找同事 （當然是祕密行動），閱讀有關該公司的新聞報道，並且當你的親友得知你有了一份新工作，你也會收到他們的賀信。開始工作時非常興奮，並且非常期待將來的工作。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"第一天上班時，你早早地來到辦公室，卻不知道在哪兒停車。到了門邊，你發現你沒有門禁密碼，也沒有人向你發送進入的指令。現在，你在外面寒風中等着有人來開門，你尷尬地向別人解釋你是新員工。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"新員工入職就是要考慮到這一點，設計出儘可能好的體驗，使你的新隊友儘快融入團隊，並做出貢獻。這包括理順文書工作，明確角色和職責，調整期望和目標，讓新員工擁有主人翁的感覺，對實現公司願景感到興奮。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong"}],"text":"入職培訓會影響到留任率、新員工的工作效率，以及其他很多事情！"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"入職培訓不僅能讓新員工感到自己受歡迎，而且能夠成爲公司的一份子，減少員工流失，這可以說是企業最昂貴的成本之一。"},{"type":"link","attrs":{"href":"https:\/\/www.gallup.com\/workplace\/235121\/why-onboarding-experience-key-retention.aspx","title":"","type":null},"content":[{"type":"text","text":"Gallup"}]},{"type":"text","text":" 的數據顯示，尋找並申請加入一個新團隊經常要花幾個小時來查詢公司的評級和評論，瞭解公司的文化，並且在招聘的時候接受公司的承諾。決定加入一家新公司往往意味着同時離開另一家公司，新員工基本上是在賭自己的新角色會比上一個更好。他們希望新僱主（你）能滿足前任僱主無法滿足的需求。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"在決定加入公司之後，以後的每一次交流都會影響新員工對“內部”的看法。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"據 "},{"type":"link","attrs":{"href":"https:\/\/www.bamboohr.com\/blog\/onboarding-infographic\/","title":"","type":null},"content":[{"type":"text","text":"Bamboo HR"}]},{"type":"text","text":" 報告，31% 的調查對象在頭 6 個月就辭職了，因爲他們的老闆是個混蛋，他們改變了對工作類型的看法，或者工作結果與預期不一致。該報告還解釋說，由經理領導的入職過程可以大大提高新員工對公司及其所做工作的看法。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"另外一項"},{"type":"link","attrs":{"href":"https:\/\/www.shrm.org\/hr-today\/news\/hr-magazine\/1217\/pages\/original-onboarding-options-from-4-hr-leaders.aspx","title":"","type":null},"content":[{"type":"text","text":"研究"}]},{"type":"text","text":"顯示，一套精心設計的入職流程能夠在第一年留住 91% 的新員工。這也會影響到"},{"type":"link","attrs":{"href":"https:\/\/www.urbanbound.com\/blog\/onboarding-infographic-statistics","title":"","type":null},"content":[{"type":"text","text":"長期留任"}]},{"type":"text","text":"，69% 的員工將會在公司工作三年，三年之後，留任率將提高 58%。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"就員工生產率而言，入職培訓計劃也有可能使[新員工的生產率提高 50%]((https:\/\/www.urbanbound.com\/blog\/onboarding-infographic-statistics)。反之，如果有正式的入職培訓計劃，經理的滿意度也會提高 20%。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"雖然它很重要，但是 88% 的組織沒有做好入職工作。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"入職培訓計劃應包括哪些內容？"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"根據 Maslow 的需求層次，你可以得出識別新員工需求的好方法。它強調了人類需求的不同形式，其中最基本的生存需求，是最底層的。生理需求包括一些東西，比如食物和水，其次是安全需求，比如住房和安全。人類在上升的過程中，開始渴望歸屬感、自尊和自我實現。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https:\/\/static001.geekbang.org\/resource\/image\/dd\/cc\/dde195d9d007e0c8c82c149a0a1f4ecc.jpg","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":"center","origin":null},"content":[{"type":"text","text":"Maslow 層次結構在新員工入職中的應用"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"如果將這一框架應用到新員工中，我們將更容易發現成功入職的差距。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https:\/\/static001.geekbang.org\/resource\/image\/23\/17\/23f83f7661fd43ca22118d670bf49c17.jpg","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"在最底層，我們要做的是基本的行政工作。新員工是否簽署了所有的合同並填寫了必要的文件？在辦公室有沒有指定的工位？有權訪問和使用角色所需的所有工具和共享文檔嗎？"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"再往上，我們開始關注那些幫助新員工融入新團隊和工作環境的活動。它包括爲無形的結果打好基礎，比如與隊友、經理建立關係，以及更正式的任務，比如介紹公司的文化、願景和使命。別忘了瞭解任何需要完成的內部政策和職場培訓。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"最後，入職培訓計劃的加速階段是爲了讓新員工提高工作效率，爲團隊和較大的組織取得全面成功。所有入職培訓計劃的最終目標是減少從管理到加速的時間，並確保向長期職業發展平穩過渡。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"誰負責新員工的入職培訓？"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"首先，入職培訓計劃以經理爲主導是至關重要的。"},{"type":"link","attrs":{"href":"https:\/\/www.bamboohr.com\/blog\/onboarding-infographic\/","title":"","type":null},"content":[{"type":"text","text":"Bamboo HR"}]},{"type":"text","text":" 發現，33% 的調查對象希望他們的經理能給他們提供一些信息，而非人力資源部門。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"在實踐中，這表明了一種更加協作的方法，人力資源部門提供全面指導，幫助招聘經理指定入職計劃，但經理們自己要承擔大部分的執行工作。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"爲了更好地瞭解如何在實踐中接納新的開發者，我採訪了 TeleClinic 的首席後端開發者、Pure Labs 的前工程主管 Ruben Grill。Ruben 表示，儘管工程部門和人力資源部門都參與其中，但也應該將首席高級經理納入入職流程。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https:\/\/static001.geekbang.org\/resource\/image\/72\/cb\/7248889f1813fd7b4a53884de1f7e8cb.jpg","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"以下是角色和職責的細分："}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"人力資源"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"簡而言之，Ruben 說，人力資源部門要確保新員工能得到他們做好工作所需要的一切支持。其中包括工程經理和首席高級經理協調入職任命，向新員工介紹所有的工具和設備，確保新員工能感受到團隊的熱情。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"在現實中，這要先和所有相關人員分享一個大致的日程，這樣他們就可以和新員工一起安排入職會議。這些通常包括工程經理和首席高級經理。隨後打印出議程表，供新員工第一天使用。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"在第一天，人力資源部門負責召開第一次介紹會，讓新員工瞭解公司範圍內的工具，建立用戶賬戶，澄清諸如工資、工時等行政事務。人力資源部門也爲新員工設置了所有的新設備，例如筆記本電腦、顯示器等。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"迎接新員工的第一天，人力資源部門也常常起到帶頭作用，帶領他們參觀辦公室、和其他同事一起組織聚會或午餐。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"工程經理"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"工程經理通常負責把團隊的內部和外部情況介紹給開發者。其中包括對團隊結構、團隊會議日程、使用的開發工具以及工單系統等的介紹。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"工程經理還將負責與新員工一起實現他們的發展目標，這發生在一對一檢查、季度考覈會議和績效評估期間。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"首席高級經理"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"爲了使新員工感到自己是公司的一份子，並使他們爲公司的未來願景和目標興奮地工作，首席高級經理扮演着一個重要角色。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"在理想情況下，首席執行官介紹公司的願景和歷史，產品負責人介紹產品及其用戶，首席運營官或首席營銷官提供關於當前挑戰的見解。同首席技術官的會談對理解技術路線圖非常有用。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"從長遠來看，Ruben 強調了定期開會的重要性，這是爲了幫助新員工理解他們的工作對公司長期目標的貢獻。對於團隊來說，全體員工會議是一種很好的方式來分享目標、進展和挑戰。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"“我們（還）制定了一份透明的路線圖，顯示每個團隊所有即將開展的項目，並每兩週舉行一次路線圖調整會議，每個人都可以參加。這樣做是可選的，但是會產生一個最新和統一的團隊。”"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"制定入職程序的最佳實踐"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"關於制定入職計劃，Ruben 強調了給新開發者足夠的時間去了解團隊和適應新環境的重要性。最好不要急着分配任務。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"“我認爲最初的期望要低，是因爲新員工還在學習階段。進行溝通（應該也是如此），這樣新的開發者纔不會感到壓力。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"這一部分，我們將介紹入職培訓計劃的每一階段的最佳實踐，幷包括一些技巧，使計劃達到新的水平。"}]},{"type":"heading","attrs":{"align":null,"level":3},"content":[{"type":"text","text":"入職前"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"入職前是指從最後一次面試到第一天工作之間的時間。你的應聘者在這段時間內一直在打探你的消息，就像你在打探他們的消息一樣。你還應該記住，他們可能在其他公司面試。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"依據招聘流程，你"},{"type":"text","marks":[{"type":"strong"}],"text":"最後的申請階段"},{"type":"text","text":"可能會在辦公室的“測試日”，或者幾次面試你公司的關鍵人物。抓住機遇："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"把應聘者介紹給未來的團隊成員、領導或經理。如果是遠程團隊，你可以在不同時間安排不同的人會見新的應聘者。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"假如你有一間辦公室，並在進行遠程面試，讓他們虛擬地訪問辦公室。"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong"}],"text":"一旦你的錄用通知被接受，你的公司應該繼續覈實應聘者加入你的團隊的決定"},{"type":"text","text":"。在"},{"type":"link","attrs":{"href":"https:\/\/www.youtube.com\/watch?v=wpuuCi1lO0c&ab_channel=SaplingTechnologies","title":"","type":null},"content":[{"type":"text","text":"這次網絡研討會"}]},{"type":"text","text":"上，演講者還建議儘量在第一天上班前完成一些行政工作。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong"}],"text":"開始前一週"},{"type":"text","text":"，請確保："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"把第一天的日程和任何有用的使用信息一起發送。例如，如果應聘者必須到辦公室，告訴他們在哪裏，什麼時候見你。假如你是一家遠程公司，一定要把他們的新電子郵箱和 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的說法，他利用每週檢查和季度審查會議來回顧過去的季度，併爲下個季度制定計劃。這些檢查還包括個人發展對話的時間，他們爲每個開發者定義或完善一個記分卡。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"“公司的任何人都可以查看開發者的記分卡，以便快速瞭解開發者的技能、專業化和個人發展的計劃，以及下一個季度的評估目標。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"除定期檢查外，下一個目標是正式的績效評估。一定要在入職之初就進行發展方面的對話，這樣新員工在坐下來做第一次績效評估時就會有明確的目標和指標。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"其他入職注意事項"}]},{"type":"heading","attrs":{"align":null,"level":3},"content":[{"type":"text","text":"文檔"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"爲了幫助新隊友打好基礎，有必要把所有的技術和項目文件整理好。你的新員工，或團隊中的任何人，都應該在他們需要的時候獲得他們需要的信息，這樣他們就不會浪費時間去翻閱舊的 Slack 信息或者過時的手冊。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"內部維基是分享工作中的關鍵信息的一種好方法。使團隊中的每一個人都可以訪問它，還意味着當更改發生是更容易更新。維基應該包括諸如用戶故事、常見錯誤和解決方法、公司和團隊範圍內流程的 SOP 等信息。"}]},{"type":"heading","attrs":{"align":null,"level":3},"content":[{"type":"text","text":"技術文檔"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"對於開發者來說，"},{"type":"link","attrs":{"href":"https:\/\/relevant.software\/blog\/a-one-stop-guide-to-remote-software-developers-onboarding\/","title":"","type":null},"content":[{"type":"text","text":"Relevant 首席技術官 Ihor Feoktistov"}]},{"type":"text","text":" 利用這份檢查表提醒招聘經理，他們需要爲新員工收集信息，無論是遠程還是辦公室："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"源代碼，最好能訪問你的團隊的 GIT 存儲庫。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"項目的依賴項，包括每個依賴項的版本號。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"用於項目的工具的 API 密鑰和憑據。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"示例數據及其輸入手冊。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"如果有相關的話，設計模式和風格指南。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"測試套件以確保所有的工作正常。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"針對 staging 和生產服務器的部署憑據。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"如果可用，部署說明能夠幫助團隊成員從以前的經驗中理解應用程序的特性，並避免過去的錯誤。"}]}]}]},{"type":"heading","attrs":{"align":null,"level":3},"content":[{"type":"text","text":"項目或特性文檔"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"分享正在開發的項目或特性的細節也很重要，這可以爲最終產品如何使用提供一個重要背景。這裏有我想到的幾點："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"該特性或項目的目標是什麼？"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"它如何在同一個SaaS產品或生態系統中與其他特性相關？"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"什麼是設計準則、用戶流程和編碼標準？"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"你的團隊如何從項目或特性的開始到結束？有哪些不同的環境（開發、staging、生產），以及誰負責生產部署？"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"你過去從事此項（或類似）項目時遇到過什麼問題，是如何解決的？"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"你現在面臨什麼問題，你正在研究什麼解決方案？"}]}]}]},{"type":"heading","attrs":{"align":null,"level":3},"content":[{"type":"text","text":"保持文檔更新"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Ruben 承認，保持文檔更新非常棘手。每個月的會議討論和解決問題是建立團隊一致性的好方法，但是在 Confluence 中進行合併可能很耗時。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"對於 Ruben 的團隊來說，“我們決定至少爲每個高級模塊提供一個 Readme 文件。這使得我們能夠快速地理解模塊的用途，如何測試它，以及強調不太明顯的注意事項。”"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"給遠程公司的建議"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"當越來越多的團隊接受遠程工作時，經理和人力資源專家都想知道如何使新員工感到受歡迎，並儘快融入其中。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"以下是一些切實可行的建議，可以確保交流的順利進行，並確定正確的基調："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong"}],"text":"在新員工上班的第一天送給他們一份禮物"},{"type":"text","text":"。你也可以送他們一張現金券，讓他們在第一天工作後就能享受一頓美餐。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong"}],"text":"從一開始，經理和團隊領導就應明確溝通期望"},{"type":"text","text":"。例如，如果你的團隊喜歡跳過每天的“單口相聲”，而選擇在工作日開始時進行簡單的 Slack 更新，這一點應該向新員工強調。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong"}],"text":"就不可協商事項達成一致意見"},{"type":"text","text":"，如每週的檢查，公司全體員工，等等。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong"}],"text":"投資於正確的工具，並得到整個公司的支持"},{"type":"text","text":"。如果有些團隊成員仍然喜歡通過長長的電子郵件鏈來發送 WhatsApp 信息，那麼訂閱 Slack 就沒有意義。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"如有可能，"},{"type":"text","marks":[{"type":"strong"}],"text":"爲員工提供津貼，以確保他們有能力支付所需的設備，以完成他們的最佳工作"},{"type":"text","text":"。例如，這些津貼可以用來在咖啡館工作，升級家庭寬帶連接，或訂閱聯合辦公空間。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong"}],"text":"幫助新員工設定和維護他們的界限"},{"type":"text","text":"。例如，如果你的團隊有彈性的工作時間，或者你在不同時區工作，那麼在工作時間以外收到電子郵件是很常見的。幫助你的團隊平衡工作和生活，提醒他們只在工作時間回覆郵件，或不鼓勵在週末發送郵件。"}]}]}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"安保與安全協議"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"爲了更多地瞭解新員工入職後的安保和安全協議，我採訪了位於英國劍橋的信息安全顧問 Craig Thomson。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https:\/\/static001.geekbang.org\/resource\/image\/6f\/bd\/6ff5f35314cc74yy495e8743c5b379bd.jpg","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"“我對任何可能給企業的關鍵信息帶來風險的事情進行評估和建議。這可能包括與網絡有關的惡意的、目標性的威脅，意外地暴露敏感信息的簡單錯誤，或保證每個月的工資發放。那是很寬泛的範疇。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"“人有可能成爲你最強大的資產和最薄弱的環節。團隊裏有合適的人，就是持續繁榮與徹底崩潰之間的區別。所以，從僱傭到他們的最後一天，認真對待整個員工的生命週期很重要。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Craig 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TeleClinic 的首席後端開發者 Ruben 鼓勵團隊發送至少一份調查問卷。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"“我們進行高水平的評估，以瞭解入職情況，詢問新員工的過程是否缺乏任何信息，並詢問他們是否有改進的想法。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"“我真的很感謝這種反饋，因爲即使是小細節也能帶來變化。如果沒有進行調查，人們就不會把細節分享給別人，或者是因爲人們只是在被要求思考過程的時候纔想到這些細節，或者是因爲大多數人在沒有被要求時都不願意去報告小問題。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"根據 "},{"type":"link","attrs":{"href":"https:\/\/www.cultureamp.com\/blog\/employee-onboarding-survey-questions","title":"","type":null},"content":[{"type":"text","text":"Culture 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