中國首份RPA開發者調研報告發布，三大核心發現值得看

{"type":"doc","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"2021 年 11 月 29 日，來也科技行業研究院完成中國首次RPA開發者調研，正式發佈《2021年中國RPA開發者調研報告》。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"據悉，本次調研共計3212名開發者參與，覆蓋專業開發者、平民開發者、校園開發者三大羣體。旨在發現數十萬中國RPA開發者的所思、所需、所求，以更好的幫助開發者成長，與同行業廠商、合作伙伴共同創造全球化的RPA生態。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"調研背景"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"2021 年 9 月 29 日，在最新發布的關於《人工智能工程技術人員》的國家職業技術技能標準中，機器人流程自動化已經作爲相關知識要求之一，被列入“人工智能應用產品集成實現”職業方向的初級、中級的工作要求。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"RPA 技術，已經成爲不可忽視的人工智能工程相關技能之一。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"從 2020 至今，中國 RPA 市場和開發者生態正經歷着“從專業背景的軟件開發人才，向非技術背景的業務人員、高校學生拓展”的轉變。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"核心發現"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"面向未來，專業開發者中 88% 受訪者、平民開發者中 85%受訪者，校園開發者中 83% 受訪者，表示看好 RPA 在中國的前景。"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"RPA專業開發者對職業滿意度高達94%；RPA平民開發者職業背景呈現多元化表現；RPA校園開發者中，超過 78% 的應屆生受訪者認爲 RPA 技能對未來的工作有積極的影響。"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"RPA 在各行業加速落地，平民開發者表示發現了更多落地場景，專業 RPA 開發人員表示接收到更多開發需求。"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"助力公益服務：在職的 RPA 開發者中，40% 以上表示希望將自身的 RPA 技能投入到公益服務場景。"}]}]}]},{"type":"heading","attrs":{"align":null,"level":4},"content":[{"type":"text","text":"創造者 + 佈道者：RPA 專業開發者助力企業智能自動化轉型"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"作爲RPA在中國落地元年，36.7%的受訪者在2019年開始將RPA應用於工作中，然而，也有33.4%的受訪者表示，在2019年前就開始將RPA應用到工作中，他們爲RPA在企業的應用，發揮了強大的佈道貢獻。其中，運營與營銷（67.9%）、財務（52.9%）、客服（49.2%），是受訪者對於RPA應用最廣泛的3大領域場景。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https:\/\/static001.geekbang.org\/infoq\/cc\/cc79890e8b39cd974619102a71095705.png","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https:\/\/static001.geekbang.org\/infoq\/09\/09237886f0dc4d678285b66b5792b1f7.png","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"2019年，來也科技推出了一站式自動化辦公軟件機器人 SaaS 交易平臺——UB Store。在UB Store，超過1萬名RPA開發者開啓了一份兼職甚至是全職的職業旅程，通過售賣自己開發的機器人獲得收入；企業和個人客戶，也可以根據他們的需求，在UB Store購買開發者提供的機器人和相關服務。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"直接承接客戶訂單，對於開發者來說是一個充滿挑戰的成長過程。如何滿足不同行業客戶的需求，理解他們的業務場景？如何持續獲得RPA訂單？如何在做好軟件開發工作的同時，培養客戶服務能力，甚至是建立自己的RPA工作室？既是開發者在成長階段中會遇到的問題，也考驗了一家RPA廠商是否有足夠的決心和能力構建起RPA開發者生態。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https:\/\/static001.geekbang.org\/infoq\/7e\/7edeb266f0a323ae53b6eb0d2fb93899.png","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https:\/\/static001.geekbang.org\/infoq\/a5\/a54ac3d805f36b9b44ccded942832617.png","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"而通過調研進一步瞭解到，開發者在2021年的感受並非侷限於收入的增長，客戶對於RPA的認知加深（70.2%）、RPA應用場景更爲豐富（52.9%）、商機增加（48.6%），是開發者對UB Store平臺感受最深的3大表現。"}]},{"type":"heading","attrs":{"align":null,"level":4},"content":[{"type":"text","text":"走進平民開發者，來自各行各業，成就自我價值"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"不僅關注專業開發者，本次報告也將鏡頭聚焦到了RPA社區中大量的平民開發者的體驗與感觸上，這類開發者多位於業務崗位、行政與財務等職能崗位、企業與組織管理崗位，他們非IT技術背景但是在日常工作中，卻通過RPA軟件實現了不同程度的辦公自動化。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"受訪者的崗位角色，以企業基層管理者（40%）、執行人員（32%）爲主，同時，資深專家和團隊\/部門負責人，也存在較明顯的佔比。在零售與電商，電力，金融\/銀行\/保險，軟件與互聯網等4大行業，受訪者分佈佔比均達到15%以上，同時，通信、工業與製造業，也是受訪者佔比較高的行業。其中，超過50%以上的受訪者表示，感受到了工作效率的提升（59.5%）、獲得了更多職業發展機遇（52.3%）。"}]},{"type":"image","attrs":{"src":"https:\/\/static001.geekbang.org\/infoq\/35\/35acde15c4cb44a4a2219250c124fbd5.png","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https:\/\/static001.geekbang.org\/infoq\/eb\/eb60353967f7ef47199a9b1df2493873.png","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https:\/\/static001.geekbang.org\/infoq\/93\/93f053017b4aa75abb7d012b050f4650.png","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"heading","attrs":{"align":null,"level":4},"content":[{"type":"text","text":"未來新生力量崛起 —— RPA 校園開發者 助力學業發展，提升職業競爭力"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"根據中國教育部在2021年3月發佈的《教育部辦公廳關於印發高等職業教育專科英語、信息技術課程標準（2021年版）的通知》介紹，機器人流程自動化已經被列入高等職業教育專科信息技術課程的拓展模塊內容之一，未來，越來越多的高校學生將加入到RPA開發者隊伍中。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"調研顯示，高達76.7%的受訪者表示，學習RPA技能以後，提升了了學習和生活事務的效率，41%以上的受訪者同時也認爲，感受到獲得了更多求職機會，以及在專業上，獲得了老師和同學的好評。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"得益於中國企業數字化轉型的快速發展，國家對於人工智能人才戰略的關注，以及RPA廠商在戰略和產品層面的佈局，中國RPA開發者規模正在快速增長，開發者背景呈現多元化表現，分佈於金融、電力、通信、零售與電商、工業製造業等多行業的不同崗位角色中；RPA專業崗位呈現出高滿意度、高教育背景、高認同感的特點；同時，高校學生也正在積極參與到RPA及相關智能自動化技術的學習和應用中。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"RPA 開發者既是RPA的學習者、探索者，也是 RPA 技術在各行各業的佈道者。來也科技行業研究院也希望通過本次報告的發佈，喚起更多企業與組織對於 RPA 開發者的關注：一個日益崛起的開發者羣體，已成爲 RPA 行業的中堅力量，正在爲中國的經濟社會數字化轉型貢獻獨特的創造力。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"來也科技也將通過不斷將社區版推廣到更多的開發者，檢驗產品創新是否解決了他們關心的問題，易用程度是否爲他們所認可；同時，通過足夠簡單便捷的體驗，也讓更多對 RPA 有興趣、希望提升效率的財務人員、業務人員、IT 顧問，儘早享受到智能自動化產品帶來的價值。讓一線業務人員不再因語言的隔閡和編程的高門檻，被擋在數字化、自動化及智能化的浪潮門外；用可視化編程、拖拽式搭建、對話式引導等方式，讓更多的無計算機基礎、無編程經驗平民開發者匯聚到一起，實現各行各業的 RPA+AI 深度落地。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"報告全文下載：https:\/\/laiye.com\/product"}]}]}