When a passenger is stuck in any unavoidable situation, the only option they are left with is to cancel their flight ticket. After canceling a flight, the passenger wants to get a refund from Vueling. The airline will not always provide a refund for the canceled ticket. To know about who can get a refund and where to get a refund, read the refund policies of Vueling airlines. These policies will also help you in knowing how to request a refund.
Refund policies of Vueling Airlines
The airlines set up these policies in favor of their passengers only. Read these policies below and then proceed forward to cancel a ticket and request a refund:
- It is a must for the passengers to fill out the refund request form to claim the refund.
- A passenger can get a full amount of refund if they fall under these conditions:
- Canceled the flight ticket within twenty-four hours after the booking
- Canceled a refundable ticket
- Death of the passenger
- Illness of the passenger
- Due to any natural disaster
- Or mistake from the airlines' side
- Delay in the departure of the flight
- Conditions under which a passenger will not get any refund are:
- Canceling a flight 30 mins before departure
- Canceling a refundable and non-refundable flight ticket after the departure of the flight.
- A passenger will receive the refund in the original mode of transaction. For a cash refund, a passenger can provide bank details to the airlines while filling out the refund form, or they can opt for a refund on the Vueling travel voucher.
How to cancel a Vueling flight and request a refund
Canceling and resting for a refund from the airlines is easy. To know how to cancel and get a refund from Vueling airlines, read the instructions below and follow them.
- The first step is to download the latest version application of Vueling airlines on your mobile phone.
- Log in to the account through which you have booked the flight ticket by entering your ID and passwords.
- Then, you have to navigate toward the "my booking" section and enter the booking reference number.
- Select the flight ticket and click the ok cancel button. Select the reason for canceling the flight; write it down if it is not mentioned in the list.
- Afterward, fill out the refund request form and don't forget to add the bank detail if the passenger made payment through cash, submit it, and click on confirm to cancel the flight ticket.
- Lastly, check the confirmation message and email on your registered email id and phone number.
How to check the refund status?
If a passenger wants to know about the refund status, directly get in touch with Vueling customer care representative. The airline provides different ways for their customers to contact them. You can choose any one of them and ask the airline for a refund.
- Phone call: dial the contact number of the airline and know about the refund status. The contact number of the airline is mentioned on its website on the customer support page. All you have to do is select your country, dial the given number and press 6, to know your refund status, and then press # to talk to a live agent.
- Live chatbox: if you want to know about the refund status online, open the live chat window and contact Vueling. The live chat window is present on the website of airline. Provide the necessary details asked by you and know your refund status.
How long does the airline take to process the refund?
The airline usually takes 7 to 10 working days to process the refund if payment is made through a credit card. When the payment for the reservation is made through cash or cheque, the airlines will take around 15 to 20 days to process the refund. If a passenger wants an instant refund, they can opt for a Vueling travel voucher. You cannot turn the voucher money into cash.
After reading this page, hopefully, all the doubts and questions regarding refunds from airlines and the Vueling refund policy are clear. If you are facing any difficulty or having any queries, you can contact the customer support of the airlines.