Article ID: 51395
KNOWN ISSUE: Cannot type Chinese character in client chat window from the client machine.
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| Applies To | |
| • Deployment Solution 6.9 SP3 | |
| Problem/Symptoms | |
| When you initiate chat (from the DS server) to the client machine - it is possible to type chinese characters in the chat window on the DS server and send out. - On the client machine, it is not possible to type chinese characters even though chinese input is selected. English letters are appearing instead. - On the client machine, if you copy and paste Chinese characters into the chat window, it is able to send. | |
| Environment | |
| ENV: DS 6.9 SP3 (430) installed on a CHS Windows 2003 ( CHS = Chinese Simplified ) Client machine: Windows XP CHS SP2, SP3, Windows 2003 SP2 Client machine using AClient ( as DAgent does not support chat) | |
| Cause | |
|
This problem is under investigations. | |
| Resolution | |
|
Symantec is aware of this issue, and will update this KB when this issue has been resolved. In the meantime, the workaround for this issue is to copy/paste responses into the chat window. | |
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