OS: windows 2008 R2
SEPM -- > 12.1 RU6 MP3
SEP -- > 12.1 RU6
Refer article:
About Symantec Help (SymHelp)
https://support.symantec.com/en_US/article.TECH170735.html
Symantec Help (SymHelp) FAQ
https://support.symantec.com/en_US/article.TECH203496.html
For SEPM side
Click “Help” at the up-right comer
For SEP client, still click “Help” to choose “DownloadSymantec Help Tool….”
System will popup a website to guide you to download symhelptool
For English version
https://support.symantec.com/en_US/article.TECH170752.html
For Chinese version
https://support.symantec.com/zh_CN/article.TECH170752.html
Click “symhelp.exe”
Click “I accept the EULA”
Or you can choose a language from the drop down list
Then click “I accept the EULA”
Click “Collect Data for Support”
Add the product data for support.
Client -- > SEP Client
Console -- > SEPM
Choose All data
Next….
Click “Save”
w you can find the file in the same folder with symhelp.exe
Send this file to Symantec Technical Support Engineer forfurther help.
