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TELEPHONING
Useful telephone phrases
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Making contact |
- Hello/Good morning/Good afternoon
- This is ...
- Could I speak to ...... please?
I'd like to speak to ... please.
- I'm trying to contact .....
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Giving more information
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• I'm calling from Tokyo/Paris/New York/Sydney
• I'm calling on behalf of (Mr. X ...)
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Taking a call |
- X speaking
- Can I help you?
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Asking for a name/information
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- Who's calling please?
- Who's speaking?
- Where are you calling from?
- Are you sure you have the right number/name?
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Giving information
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• I'm calling from Tokyo/Paris/New York/Sydney
• I'm calling on behalf of (Mr. X ...) |
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Asking the caller to wait |
- Hold the line please
- Could you hold on please
- Just a moment please
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Connecting |
- Thank you for holding
- The line's free now ..... I'll put you through
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Giving negative information
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- I'm afraid the line's engaged. Could you call back later?
- I'm afraid he's in a meeting at the moment
- I'm sorry. He's out of the office today
- I'm afraid we don't have a Mr/Mrs/Miss ... here
- I'm sorry. There's nobody here by that name.
- Sorry. I think you've dialled the wrong number.
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Telephone problems
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- The line is very bad. Could you speak up please?
- Could you repeat that please?
- I'm afraid I can't hear you.
- Sorry. I didn't catch that. Could you say that again please?
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Leaving/taking a message
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- Can I leave/take a message?
- Would you like to leave a message?
- Could you give him/her a message?
- Could you ask him/her to call me back?
- Would you like him/.her to call you back?
- Could you tell him/her that I called?
- Could you give me your name please?
- Could you spell that please?
- What's your number please?
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