1 — Software development & IT service management

A software developer doesn’t just write and maintain source code, he or she can be involved in planning,researching,designing,testing,implementing,maintaining and updating applications.

What are some of the parallels btw your jobs and that of a software developer?
If you are a software developer, what are some of the parallels btw your job and your CEO’s?

Since I joined this company, I have been doing the tech support, this job is not different from my last job, I get a lot of calls about production issue every day.

When I received the request, need to observe the phenomenon about how it happened, analyze the essentials of complicated questions and understand where the problem is, then I will told the software developer what is the problem and give my advice. If the solution comes out, I need to verify  by repeated testing.

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