【運維探討】RPA落地實踐，提升IT運維工作效能！

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Automation，機器人流程自動化）是一種生產力工具，允許用戶配置一個或多個腳本（或稱爲“機器人”），可以模擬特定的操作或整個業務或IT流程中的步驟，包括操作數據、在不同應用程序之間傳遞數據、觸發響應或執行事務等。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"RPA結合了用戶界面交互技術，可用於業務和IT領域的流程自動化，實現計算機上的C端、B端或命令等的自動化流程編排和執行，從而通過自動化技術達到替代人工操作的目的。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong"}],"text":"RPA技術在各行業的受關注度"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https://static001.geekbang.org/infoq/31/3150b80253120da53846f2df30b1f07b.png","alt":null,"title":null,"style":null,"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"根據對國內各行業RPA技術的使用率進行統計，可看出對高科技依賴高的行業（尤其金融行業）對RPA的關注度較高，技術引入靠前，這是爲什麼呢？"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"不難看出，這些行業整體業務在近年高速發展，隨之而來的是業務運營的難度越來越大，大量的數據維護以及重複、複雜的人工操作，且人工操作容易出錯，而且業務響應經常發生在非工作時間甚至要求7*24小時，對人力的消耗巨大，導致人力成本高漲。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https://static001.geekbang.org/infoq/f5/f5da950e4617d761bce930af09aea858.png","alt":null,"title":null,"style":null,"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"這現象在傳統行業更爲明顯，而對於無時無刻不爲業務操碎了心的IT運維而言，那更是一個名概括之：“痛”。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"heading","attrs":{"align":null,"level":1},"content":[{"type":"text","text":"RPA解決傳統行業的業務痛點"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"傳統行業由於技術的限制，在業務設計和開發方面就已經遺留了當時難以解決的問題，業務系統直接的數據相互隔離，形成了數據孤島，想要融合需要很高的代價去開發，當然也就開始衍生了一些技術，例如使用接口對接、集成平臺（ESB）、數據平臺等傳統方法，能夠解決一些問題，但笨重遲鈍，無法靈活支持新商業環境下，多發、多變、多樣化、碎片化、高時效的需求，尤爲突出的問題有："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"數據報表類需求多、需求急、任務重；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"跨系統流程不易打通，跨組織更是奢望；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"新需求遲遲不能響應，必須湊成大的需求通過項目方式達成，效率極低；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"“釘子戶”型老舊系統：不好用、改不動、不能換；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"系統上得多，操作負擔重，消耗用戶大量精力；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"等等其他。"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong"}],"text":"該如何破局？"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong"}],"text":"RPA技術應運而生！"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"從RPA的工作原理可以總結該技術的優點："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin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