数千员工受影响，IBM 邮件系统迁移或酿成“灾难”

{"type":"doc","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"据科技媒体 the register"},{"type":"link","attrs":{"href":"https:\/\/www.theregister.com\/2021\/06\/30\/ibm_email_outage\/","title":"xxx","type":null},"content":[{"type":"text","text":" 报道"}]},{"type":"text","text":"，IBM 为全公司制定的一项电子邮件系统迁移计划已经严重偏离轨道，导致众多员工无法正常使用电子邮件或安排日历活动。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"目前，这一糟糕状况已经持续多日，并且多位 "},{"type":"link","attrs":{"href":"https:\/\/baike.baidu.com\/item\/IBM\/9190?fr=aladdin","title":"xxx","type":null},"content":[{"type":"text","text":"IBM "}]},{"type":"text","text":"员工将这项为期 18 个月的邮件系统迁移视为一场“灾难”。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"IBM 电子邮件服务出问题了"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"据悉，IBM 电子邮件服务在过去四、五天中一直断断续续，这对每位员工的影响也不尽相同。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"事实上，部分员工的情况会略好一些——一位消息人士指出，其电子邮件在宕机两天后又莫名其妙地回来了。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"再有，虽然 Outlook、Verse（IBM 的网络邮件）以及 Notes 都不稳定，但 Slack 却仍能正常工作。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"一位消息人士称，“Outlook 跟新系统无法匹配，IBM Notes 也不能正常使用，Verse 在线邮件更是全面失效。每个人都或多或少受到了影响，而且目前没有什么好的解决办法。”"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"员工发泄不满"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"有一位员工对此抱怨，“我其实不希望这件事被大肆渲染，但必须承认，我只是公司内部成千上万饱受折磨的普通用户的一份子。如果我们连自己内部的云迁移计划都搞不定，哪还有客户愿意信任我们？”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"随着 IBM 员工不断发泄他们的不满，此次事件已经蔓延到整个社交媒体。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"一位 IBM 设计师在已被删除的推文中感叹道，“过去 3 天以来，无法访问邮件或日历已经将每一位 IBM 员工推向黑暗与混乱的深渊...... 我们到底该怎么办？”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"有一位消息人士认为责任要归咎于 IBM 公司 CFO James Kavanaugh 过度削减成本和没有雇用合适的计划执行人员。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"据悉，IBM 内部网络 w3 上的一篇博文提到，这项迁移工作已经规划达 18 个月。只要每位员工都按照邮件中描述的方法进行操作，一切就能顺利完成。但很明显，实际情况并非如此。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https:\/\/static001.geekbang.org\/infoq\/31\/31f82018f1f63baf7c8c427b64a1265b.webp","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":"center","origin":null},"content":[{"type":"text","text":"IBM 内网中跳出警告横幅，提醒员工电子邮件系统发生延迟"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"在此之后，w3 网站上就出现一条警告横幅，将用户引导至 Slack 频道以获取相关状况的最新信息。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"IBM 公司 CIO 也向员工们发表了关于解决问题的说明。颇为讽刺的是，目前 w3 状态页面同样返回错误。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"据悉，数千名员工一直受到桌面平台上 iNotes、Web 及移动设备上 Verse 性能不佳的影响。最初，该公司还尝试通过服务台沟通解决投诉，但队列的迅速膨胀令服务台果断选择放弃。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"IBM 公司于 2018 年决定将包括 Notes 在内的各类软件产品出售给印度的 HCL Technologies 之后，才着手制定出这一次的迁移计划。在出售之后，蓝色巨人不再将其数据保存在 HCL 的服务器上。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"一位消息人士提到，“这些业务正迁移到 IBM 的自有服务器上。换句话说，这次大崩溃是在内部设施上爆发的。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"面对无法访问邮件的现实情况，有些员工担心丢失的邮件永远无法恢复。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"一位消息人士表示，“几年之前，我们把 Notes 卖给了 HCL。问题在于，我们拖延了太久、直到版本过时引发大麻烦。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"值此之际，甚至有招聘人员前来挖人，他们向内部员工提出“你还待在 IBM 干嘛？他们连邮件都收不到”之类的尖锐问题。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"官方表态"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"在 the register 报道此事后，IBM 公司发言人发表了官方声明，大致为因电子邮件系统存在些许不稳定，“部分 IBM 员工确有遭遇电子邮件服务延迟。我们正努力恢复完整服务，并使用各类替代通信工具确保能够在恢复完整电子邮件功能的同时，最大限度减少此次事件对客户及自身业务产生的干扰。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}}]}