一个 UED 团队的自我修养

{"type":"doc","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"最近两年主要在负责公司的 UED 团队,虽然团队比较小,却也遇到不少问题。下面是这两年的一些思考以及感想,一家之言,难免偏颇,抛砖引玉,欢迎讨论。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"UED 的职责"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https://static001.geekbang.org/infoq/0b/0b67d669c872629fd3c33f99689a6846.png","alt":null,"title":"","style":[{"key":"width","value":"100%"},{"key":"bordertype","value":"none"}],"href":"","fromPaste":false,"pastePass":false}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"如上图所示,UED 的目标可以大致分为三个层次。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"首先,UED 需要做好"},{"type":"text","marks":[{"type":"strong"}],"text":"业务支持"},{"type":"text","text":",这是 UED 的基础工作,是这个团队安身立命的根本。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"在做好业务支持的同时,UED 要努力提升"},{"type":"text","marks":[{"type":"strong"}],"text":"效率"},{"type":"text","text":"以及"},{"type":"text","marks":[{"type":"strong"}],"text":"质量"},{"type":"text","text":"。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"多数情况下,UED 在公司是一个资源团队或者支持性团队,大部分工作是根据产品经理的规划对业务进行支持,较少会自行主导业务,这样的团队经常会面临人手不足的问题,因此努力提升效率是一个需要长期关注的事。具体而言,包括但不限于:"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"更合理的流程"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"更合适的工具/框架"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"建立内部知识库/组件库/素材库"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"简单来说,提升效率就是让更少的人在更少的时间完成更多的工作。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"质量的目标则不用多说了,就是字面意思,具体行动包括但不限于:"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"代码/设计规范"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"代码/设计评审制度"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"内部及外部的学习交流"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"以上部分,是公司内任何一个团队都要做的事(完成需求、提效、保证质量),但作为 UED,在此之上尚有一个更大的责任,即提升产品的体验乃至公司的形象。UED 应该经常从体验的角度审视公司的产品,仔细打磨、提升产品的体验以及细节,甚至驱动产品改进迭代。这也是目标金字塔最上面的部分。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"通常来说,团队内初级同学的关注点一般主要集中在金字塔下方,资深的同学则应多关注金字塔上方。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"当然,在这三个层次之上,还有很多可以做的事,比如是否能将团队的能力对外输出,影响更多人以及公司,甚至影响整个行业?不过,能做到那一步的团队都是业界翘楚,百里挑一,所谓“穷则独善其身,达则兼济天下”。对大多数中小团队来说,能专注于这三个层次的目标并且做得足够好,就可以算是一个合格的 UED 团队了。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"设计的职责"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https://static001.geekbang.org/infoq/98/984a4e5641abced714509dd4896825ac.png","alt":null,"title":"","style":[{"key":"width","value":"100%"},{"key":"bordertype","value":"none"}],"href":"","fromPaste":false,"pastePass":false}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"如上图所示,设计的意义也可以划分为三个层次。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"最早的时候,大家做设计只有一个要求,就是要让产品"},{"type":"text","marks":[{"type":"strong"}],"text":"好看"},{"type":"text","text":",后来经过长时间的摸索,人们逐渐意识到,"},{"type":"text","marks":[{"type":"strong"}],"text":"好用"},{"type":"text","text":"比好看更重要。各种用户体验理论大体上都是在讲一个事,即是如何做出好用的设计。在现代互联网产品设计中,好看是基本要求,但好用比好看更重要,这已经成为一个被广泛认同的共识。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"怎么样才能让产品更好用呢?具体行动包括但不限于:"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"学习并应用用户体验的专业知识以及最佳实践"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"多想,多讨论,多用"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"倾听真实用户的声音,加以分析,反馈到设计迭代中"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"好用很重要,不过近来也逐渐兴起一些思潮,即认为在设计中还有比好用更重要的东西,那就是做"},{"type":"text","marks":[{"type":"strong"}],"text":"正确"},{"type":"text","text":"的设计。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"有一些产品设计得特别好用,让人不知不觉就沉迷于其中,或者有一些诱导性的消费,让人一冲动就买回来很多用不着的东西。这些设计从短期商业目标的角度或许是好的,在体验的 KPI 角度或许也是成功的,但从更大的视角来看,却或许是不正确的。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"如何做出正确的设计呢?没有统一的标准,个人认为,我们在做设计工作时心中要问自己一下,我的设计会不会让这个世界变得更美好?"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"你不一定要改变世界,但你至少应该避免让这个世界因你的设计变得更差。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"做正确的设计,这与专业能力的高低无关,而是一种选择。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"前端的职责"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https://static001.geekbang.org/infoq/a9/a90404bfc398b97dacda76043ad56fb8.png","alt":null,"title":"","style":[{"key":"width","value":"100%"},{"key":"bordertype","value":"none"}],"href":"","fromPaste":false,"pastePass":false}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"如上图所示,前端的工作评价也有三个层级,分别为基本、进阶以及超越。当然,这只是一个简约的参考框架,同时并不是每项前端工作都适合这么评价。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"前端不应该只是实现产品和设计师的想法,而应该深度参与到这个过程中。前端的定位不仅仅是实现者,更是参与者。有很多问题从产品经理以及设计师的角度或许很难看到,前端应该主动承担更大的责任。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"优秀的前端工程师是传说中的十倍工程师,能独当一面,让人信任,同时还能影响到团队以及上下游,通过创造或改进工具,让以前不可能的事变得可能,让以前麻烦的事变得方便,让以前费时的事变得快捷。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"小结"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"一个 UED 团队应该:"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"numberedlist","attrs":{"start":1,"normalizeStart":1},"content":[{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":1,"align":null,"origin":null},"content":[{"type":"text","text":"支持好业务需求;"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":2,"align":null,"origin":null},"content":[{"type":"text","text":"持续提升效率与质量;"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":3,"align":null,"origin":null},"content":[{"type":"text","text":"通过改进用户体验来驱动业务前进。"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"---"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"size","attrs":{"size":10}}],"text":"注:本文首发于"},{"type":"link","attrs":{"href":"https://oldj.net/blog/2019/11/30/goals-of-a-ued-team/","title":""},"content":[{"type":"text","text":"我的博客"}],"marks":[{"type":"size","attrs":{"size":10}}]},{"type":"text","marks":[{"type":"size","attrs":{"size":10}}],"text":"。"}]}]}
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