放假了，你还会打开钉钉么？

{"type":"doc","content":[{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"你遇到过，非工作时间出了问题，找不到人的情况么？"}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"一个大好的周末，风和日丽，我正拿着手机刷短视频。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"突然，收到了钉钉的“艾特所有人”消息，是专用的告警群，线上出现了1个error级别的告警。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"瞄了一眼，和自己团队无关，继续刷短视频。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"过了不知道几分钟，刚才那个告警又出现了，我又打开群聊看了一眼，没人回复；"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"又过了不知道几分钟，还是那个告警，还是没人回复；"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"……"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"莫名有些后怕。这次幸好与自己团队无关，如果下一次轮到自己团队的系统出问题，会不会一样没人理、没人回复？或者假装看不到？"}]},{"type":"horizontalrule"},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"我曾经做过一个测验："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"长假期间，在我管理着的两个团队（A部门是从0开始由我组建起来的，B部门原来是由其他人负责、半路交给我来管理的）的部门群，每个群里发一条艾特所有人消息，消息内容是转达公司人力资源的通知。"}]},{"type":"bulletedlist","content":[{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"A部门，消息刚刚发出，2秒之内有1个人已读；过了10分钟左右，90%已读；1小时，全部已读；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"B部门，10分钟2个人已读，3、4个小时后50%已读，24小时后仍有10%未读；"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"这份“已读/未读”的数据，让我发现，问题不在“看到了不回”，而是"},{"type":"text","marks":[{"type":"strong"}],"text":"“根本不看”"},{"type":"text","text":"。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https://static001.geekbang.org/infoq/8e/8eba2262d7f88ecefd4617c5ec5f60e6.jpeg","alt":null,"title":"","style":[{"key":"width","value":"50%"},{"key":"bordertype","value":"none"}],"href":"","fromPaste":false,"pastePass":false}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"下面回忆一下由我从0组建的A部门，我在管理上曾做过的尝试。"}]},{"type":"heading","attrs":{"align":null,"level":1},"content":[{"type":"text","text":"一些要求"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"这里挑了3条，我认为比较重要的。"}]}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"服务意识"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"服务意识，即“以别人为中心”，想别人之所想，急别人之所急。生产环境出问题，客户会怎么想，测试同学收到问题却找不到人解决会怎么想。如果问题再严重一点，客户到315平台投诉我们怎么办，网上到处都是负面新闻怎么办。想想那些大平台，几秒钟的系统异常就会上热搜。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"服务意识是可以培养出来的。不是所有人都天生具有服务意识。在试用期阶段，我会提出要求，将服务意识作为重要的考核项。达不到要求的人，试用期考核不给通过。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"看似很严格的要求。但是聪明人都明白，为别人付出的多，往往自己得到的会更多。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"重视成果"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"开发同学的成果产出，不是到项目上线就截止了。只要你在岗，日后的任何情况都有你的一份儿，成也是你、败也是你。当然，这不意味着你要孤军奋战，运维、测试、客服、运营，大家都是你的战友。大家一起通力合作，共同打造一个对客户有价值的成果。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"重视成果是一种什么样的感觉呢？"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"一个不恰当的例子：就好像你自己的孩子，从出生开始就注定你要抚养他长大，一直到他能独立的那一天。他也许会犯错、也许会走弯路、也许会惹你生气，但我们没理由抛弃他，我们只能坚持不懈地、不厌其烦地教育他、帮助他。也许某一天，有人会跟你说“你家孩子真优秀”，这时候你的心里就会非常开心，因为你知道，这是你努力的成果。"}]}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"以身作则"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"服务意识也好、重视成果也好，都需要从上到下、以身作则。管理者自己就要用这些标准来要求自己，自己达到95分，才敢去要求团队成员。"}]},{"type":"horizontalrule"},{"type":"heading","attrs":{"align":null,"level":1},"content":[{"type":"text","text":"一些便利"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"我一直想让自己成为一个“零差评”的上司。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"上边提到的服务意识说过，替客户着想是服务意识的一种体现，那么，替团队成员着想自然也是服务意识的一种体现。我既然已经要求了他们这么多，相应地，也应该给他们提供一些便利，让他们能开开心心地投入更多精力到工作中，少抱怨，多做事。"}]}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"提供工具"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"以系统告警为例，对系统异常的监控随着工具的增加，可以越来越人性化。我们团队根据实际情况，自己编写了一套告警系统，以一种人性化的告警方式向钉钉群中告警（后面有机会再详细聊聊这个系统的设计），让我们能一眼看出告警的严重程度，不漏过任何一条重要告警，也避免被告警信息刷屏。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"此外，"}]},{"type":"bulletedlist","content":[{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"能在家里解决的问题，就不来公司；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"能在阿里云上解决的问题，就不开VPN；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"能用手机解决的问题，就不开电脑；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"能躺着解决的问题，就不坐起来；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"……"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"这些都是我努力的方向，提供了足够便利的条件，团队成员自然没有理由不做事了。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"杜绝形式主义"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"曾经刚毕业的时候，也加入过几家这样的公司："}]},{"type":"bulletedlist","content":[{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"规定的下班时间是18：00，实际最早也得20：00才能走；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"公司领导偶尔会晚上20、21点来办公室视察，每个组必须留一个人加班，给领导看；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"长假前后想连着休假，领导百般阻挠，就是不批；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"周六周日，即使没任务，每个组也要派一个人去公司坐阵，给领导看；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"从来没有加班换调休的说法，所有的加班都是自愿加班；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"……"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"当时就下定决心，如果以后我做管理，我绝不会让自己的团队变成这样。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"就像某些大佬所说，随着人工智能的发展，人应该变得更像人，而不是更像机器。一个宽松的环境，才能让人激发创新的热情。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"亲自上阵"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"即使上述便利都已投入使用，仍然不可避免地出现，相关成员真的真的在忙的情况。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"没办法，只能亲自上阵。但是要提前为了这种情况做准备，比如：系统文档说明、代码注释、数据结构注释、完整的日志信息等等。以便我能快速上手。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"还可以顺便卖他一个人情：“这次我帮你解决了，下次我有事儿的时候轮到你替我了”“好...好的”"}]},{"type":"image","attrs":{"src":"https://static001.geekbang.org/infoq/80/807465da1069d9f27fe0d615c534601e.jpeg","alt":null,"title":"","style":[{"key":"width","value":"50%"},{"key":"bordertype","value":"none"}],"href":"","fromPaste":false,"pastePass":false}},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"最近我打算在B部门也尝试这些方案了，祝我成功吧！也希望能对大家有所帮助。"}]}]}]}