雲釘一體應用創新：音視頻如何帶來靈活高效的協同體驗

{"type":"doc","content":[{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"雲釘一體的阿里雲音視頻解決方案，將音視頻與協同各業務緊密結合，實現員工、業務及設備的全鏈接，爲客戶提供線上線下，軟件端到會議室的端到端音視頻協同辦公體驗。阿里雲視頻雲負責人林昊與羅技戰略產品事業部總經理陳進宇，在阿里雲峯會的【超級探訪】中共同探討阿里雲音視頻會議與羅技硬件設備如何結合打造靈活高效的音視頻會議，講述音視頻是如何帶來靈活高效的協同體驗。","attrs":{}}]}],"attrs":{}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https://static001.geekbang.org/infoq/78/78807f30018eb1f910f80fb75e5935ae.png","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"未來移動協同會應用在哪些場景，視頻化是不是協同的必然？","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"2021 年，阿里雲 “雲釘一體” 能力已經進一步升級，無論是在技術層面還是場景落地層面。衆所周知，移動協同應用已應用在各行各業。隨着移動網絡及智能手機的發展，應用已從最初以文本爲基礎的郵件瀏覽，流程審批場景演進到以實時音視頻通信爲基礎的聲音及圖像協作。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https://static001.geekbang.org/infoq/eb/ebfc94fd065e6d9231627141552f5a51.png","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"這次疫情中，無論是停工不停產還是停課不停學，遠程音視頻協作的廣泛應用均起到了很大的支撐作用。比如釘釘音視頻在疫情期間支撐了超過 1.2 億的併發音視頻通話，同一時刻召開的會議超過 2000 萬場。這都體現了用戶工作核心的轉變。傳統的工作核心，基於本地化部署，個人文檔、郵箱、會議系統都是單點分割，彼此獨立，而如今的工作核心，強調在線協作、流程管理，更需要基於雲的連接，將人與任務串連起來，無論是內外部溝通、還是培訓、研討，都產生了更多元化的音視頻需求。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"羅技戰略產品事業部總經理陳進宇表示，未來移動協同一定存在於所有需要溝通的地方，貫穿職場人的工作全流程，遠程辦公方式的普及讓工作和協同可以更靈活地出現在家裏，在路上，辦公室的個人工位以及不同類型的會議室裏。釘釘平臺通過移動端打通了協作的各個場景，會議室場景爲多人線下線上提供了極致的音視頻協作體驗，這種極致良好的體驗會拉動必然的趨勢。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"但是，任何新興的技術和模式的應用都需要經歷理念普及和習慣養成的過程，遠程視頻協作的應用也是一樣。在疫情以前，中國的遠程協作相對全球還處在一個比較初級的階段，而 2020 年遠程協作需求的爆發和視頻協同應用的普及幫助中國的企業用戶開始向視頻的協作方式轉型。當習慣養成以後，這是一個不會逆轉的趨勢，大家回到線下的辦公室和會議室，視頻協作帶來的效率提升和對於差旅成本的降低會進一步促進整個企業向視頻協作的方式轉型。用戶對於遠程溝通中音視頻的效果和智能協作體驗的需求，將會進一步帶動企業從個人端到會議室級視頻協作解決方案部署的需求。因此在羅技看來，視頻協作硬件和方案的市場需求還非常巨大，而且會有越來越多的企業加入到這一數字化轉型的進程中來。","attrs":{}}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"移動協同場景中，哪些技術最關鍵？阿里雲視頻雲的佈局如何？","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"隨着移動辦公成爲一個不可逆的趨勢，這類產品對音視頻技術的要求逐漸變高。阿里巴巴研究員、阿里雲視頻雲負責人林昊表示，基於服務釘釘上近百萬音視頻協作企業用戶，我們發現在企業音視頻協作方面，客戶最關心如下三點：","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"numberedlist","attrs":{"start":1,"normalizeStart":1},"content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":1,"align":null,"origin":null},"content":[{"type":"text","text":"穩定可靠、不卡頓不斷線的基礎體驗。","attrs":{}}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":2,"align":null,"origin":null},"content":[{"type":"text","text":"簡單易用，隨時隨地的使用體驗。","attrs":{}}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":3,"align":null,"origin":null},"content":[{"type":"text","text":"全融合，支持語音及硬件設備對接，連接線下線上。","attrs":{}}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"針對如上三點，阿里雲視頻雲在技術及解決方案上沉澱了很多經驗：","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"a. 阿里雲全球網絡基礎架構，支持音視頻的就近接入，同時基於視頻雲、達摩院在音視頻編解碼上的優勢，在弱網抗性、多端適配，端到端狀態監控上都有自己獨特的優勢。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"b. 基於釘釘，將音視頻帶入業務流程，基於會前、會中、會後的整體協作場景設計。用戶只需簡單的幾步操作，就可以完成預約、通知、邀會、文字記要、同傳、PPT 分享、會議控制乃至最後會議結論執行跟進等一整套協作鏈路。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"c. 對於線下物理音視頻協作場景的支持，除了雲端結合的自研會議硬件（F1，阿里雲視頻雲與羅技合作的 B1000）外，還包括與 Sip 標準會議硬件的對接，與 PBX 語音系統的對接，我們都做了完善的解決方案，阿里雲的音視頻可以直接與標準會議 MCU 級聯，也可以實現與電話系統的互通，實現如同振、號碼隱藏、個人軟電話等各種應用。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"除了技術本身，從客戶視角來看，不論是軟件還是硬件都是一個綜合的體驗。陳進宇表示，對這類解決方案的最基本要求是聽的清晰、看的高清、不掉線、不卡頓、入會簡單、操作方便，並且能夠拓展多元化需求，對於開會中的音視頻可以展現高保真體驗的要求越來越高；部署和管理以及運維既要簡單靈活又要專業可靠；隨着 AI 技術的發展和親民化以及對於效率不斷提升的要求，大家潛在的需求開始凸顯，利用 AI 語音技術實現會議記錄小祕書，屏幕顯示實時字幕，跨國會議的實時翻譯，以前在科幻片裏面的場景都將成爲現實。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"對於客戶的反饋和期待，林昊談到完整的線下會議場景解決方案，從釘釘智能會議室管理系統（預約、申請、搶佔、分配）到各類型的視頻會議設備、無線投屏、會議室門禁信息板等均有完善的解決方案；打造會議室 IOT 管理平臺，綜合監控控制會議聲光電空調新風等各設備狀態，實現線下會議場景遠程運維及管理，降低使用及維護成本；同時，做好與線下各會議設備的連接，從 USB 形態 BYOD 的音視頻設備到生態專業的音視頻設備，都可以方便的對接互通；聯合行業專業的會議 ISV 及 SI，基於客戶實際使用場景打造專業統一的會管會控系統，滿足客戶客製化需求；基於達摩院及阿里雲在 AI 上的積累，包括會中的文檔記錄、人臉識別點名簽到、自動翻譯，圖像增強等，將在上述的線下及線下會議場景中廣泛應用，給用戶更好的體驗及理解。","attrs":{}}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"視頻會議廣泛應用的今天，線下會議室還重要嗎？軟硬一體是核心和剛需嗎？","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"除了線上視頻會議，線下會議室依舊是一個無法被替代的重要場景，只是會議不再是傳統的上傳下達式的單方面信息傳遞，而更多地會成爲互動溝通和共同協作的空間場景。陳進宇表示，釘釘專注的是把所有場景裏的人通過釘釘聯繫起來建立協同，羅技專注的是不同場景的人用釘釘連接時都有最好的看見，聽見，互動的硬件體感，軟硬一體的視頻協作方案將會成爲線下會議室的標準配置。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"從技術層面來說，線下物理會議空間的覆蓋，離不開攝像頭、麥克風、編解碼器、專業導播臺、音視頻矩陣等這類專業的設備，可以說，良好的音視頻體驗離開硬件就是無本之木。而音視頻軟件的能力又決定了最終音視頻的編碼處理能力，傳輸穩定性、移動端的適應性、業務功能的豐富程度。離開了軟件的硬件視頻會議系統，是很難實現移動端、桌面端的大規模接入以及更多會議業務的結合，會議的整體體驗也就成了無源之水。可以說軟硬件在音視頻協同解決方案中缺一不可。爲了實現一致的入會體驗，更好的會議效果，軟硬一體的原生解決方案是最好的選擇。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"未來，音視頻協作場景會越來越多，線上與線下將越來越緊密，也越來越無縫。一方面來自政府和國企，數字政府和智慧黨建讓協作更深入政務辦公，政府開會從傳統的、單線基於專業物理會議場景的上傳下達逐漸演變爲線上線下統一的多元、多方、多端交流。另一方面，我們也看到，高性價比小型會議室解決方案的出現，也推動着中小企業從 C 端通訊工具轉向選擇更爲專業、高性價比、體驗更好的會議工具。同時如室內開放空間、室外開放空間、個人家庭空間、共享辦公空間的音視頻協作，也是線下音視頻協作的場景，相信這些場景會越來越多，這也是阿里雲音視頻會議後續會逐步覆蓋的場景。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"直播間鏈接傳送👇：","attrs":{}},{"type":"link","attrs":{"href":"https://www.yizhibo.com/l/RvpHHnCFWf_0ScAn.html","title":"","type":null},"content":[{"type":"text","text":"https://www.yizhibo.com/l/RvpHHnCFWf_0ScAn.html","attrs":{}}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https://static001.geekbang.org/infoq/3f/3f87439221a72bd4306734a120823811.png","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"「視頻雲技術」你最值得關注的音視頻技術公衆號，每週推送來自阿里雲一線的實踐技術文章，在這裏與音視頻領域一流工程師交流切磋。公衆號後臺回覆【技術】可加入阿里雲視頻雲技術交流羣，和作者一起探討音視頻技術，獲取更多行業最新信息。","attrs":{}}]}],"attrs":{}}]}