百度Geek們教你怎樣成爲覆盤高手

{"type":"doc","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"導讀：","attrs":{}},{"type":"text","text":"常言道：“前事不忘後事之師”，“喫一塹長一智”，意指汲取過去經驗教訓的重要性。在現當代，聯想柳傳志則推廣了覆盤的方法和概念，並且聯想在中國PC業務的主導地位就曾得益於這種習慣。美軍也曾憑藉AAR（After Action Review）的覆盤手段在上世紀70年代的軍事戰爭中名聲大噪。Robin之前說過“很多人很多時候是有fixed mindset（固定思維）的，我們要保持growth mindset（終身成長思維）”，而覆盤恰好是成長思維的一種體現形式，避免固步自封。覆盤形式千千萬，內裏邏輯卻大多相通。本文將爲大家系統梳理經典的覆盤流程和經驗。看完這篇，你也能成爲覆盤高手。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"italic","attrs":{}}],"text":"全文3018字，預計閱讀時間6分鐘。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"heading","attrs":{"align":null,"level":1},"content":[{"type":"text","text":"一、什麼是覆盤","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"覆盤本是圍棋術語，意指對弈者在下完一盤棋後，把對弈過程重新擺一遍，尋找改進點。用到企業管理中，是指從過去的經驗、實際工作中學習，幫助管理者有效總結經驗，提升能力，改善績效，是成人學習最重要的形式之一。而其中最常見的覆盤可以分爲四種類型，即個人覆盤、團隊覆盤、項目覆盤和經營與戰略覆盤。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"具體落地到實際工作中，覆盤有以下兩方面作用：當面對新業務、新課題時，覆盤可以幫助我們快速找到問題或總結經驗，發現既有思路的盲點或誤區，集思廣益以發現新的突破點；當面對老業務、成熟業務時，覆盤則可以促進優化流程、簡化方式、提高效率，甚至找到∆，從100分做到120分。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"heading","attrs":{"align":null,"level":1},"content":[{"type":"text","text":"二、怎麼做覆盤","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"2.1 會前準備要充分","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"1、確定覆盤主題","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"高價值的覆盤主題可以聚焦於重點，提升覆盤的效率和效益。在確定主題時，筆者建議“start with why”。明確項目原來的目的和意義，思考當初是怎麼決定的，而現在的情況又是如何，從中分析出最有價值的覆盤主題，保證後續覆盤過程中緊扣主題，有的放矢。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"2、確定覆盤人員和分組","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"在組織覆盤會時，首先應儘可能齊整的邀請到有代表性且與項目相關的與會人員，尤其是高層管理者，保證會議的有效性；其次，覆盤通常涉及到的三類關鍵角色，即引導人、設問者和敘述人，應均勻的分配到各討論組中；此外，應該選擇積極的、具有一定討論組織和引導能力的、善於總結的參會者作爲討論組組長，促進討論的順利進行。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"3、準備材料","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"在會前通常需要準備好與目標、過程和結果相關的參考資料，對於這些資料的整理可以採取以下兩種方法：","attrs":{}}]},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"情景重現法","attrs":{}}]}]}],"attrs":{}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"情景重現法一般按照三個維度進行情景的構建，首先是信息場，用以還原事情或項目的情境；其次是思維場，目的在於還原當時的想法和思維；最後是情緒流，用來還原當時的情緒，這樣便可以較爲完整和全面的回顧項目。","attrs":{}}]},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"關鍵點法","attrs":{}}]}]}],"attrs":{}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"在全面蒐集整理資料後，需要確認討論的關鍵點和命題，聚焦價值，避免發散。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"2.2 會中要盤根問底","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"覆盤一般按照回顧、分析、萃取、轉化的四步方法進行。整個流程中，回顧評估是重中之重，主要包含回顧目標和評估結果，期間對於預期和實際收益的比對，目標完成情況等時間線的說明，應當依託數據，避免想當然，做到真實客觀。而整個覆盤過程對於根因的探究、經驗的汲取，要避免點到爲止，應當落地到行動計劃中去，爲接下來的工作服務。在此過程中，一般會用到的常規工具有六頂思考帽、world café、Q10、目標分叉樹、魚骨圖等，後文會詳細介紹。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https://static001.geekbang.org/infoq/ff/ff211c82acee42af45c0cd9a0aafdca1.png","alt":"圖片","title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"2.3 會後要跟蹤落地","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"覆盤會的根本目的是指導後續的工作實踐，所以做好跟蹤、保證價值落地是至關重要的。一般按照三步進行：","attrs":{}}]},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"第一步，通過羣衆投票或負責人選擇的方式，選取要採納的建議，通常同時採用的改進點不超過三項；","attrs":{}}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"第二步，制定行動計劃，包括時間、目標和負責人；","attrs":{}}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"第三步，跟蹤措施的落地，實時check，階段總結。","attrs":{}}]}]}],"attrs":{}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"heading","attrs":{"align":null,"level":1},"content":[{"type":"text","text":"三、決定覆盤成功的關鍵","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"3.1 引導師是覆盤質量的催化劑","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"在覆盤涉及到的三類角色中，引導者是覆盤成敗的關鍵。優秀的引導師可以幫助營造與維護一個良好的溝通環境，幫助團隊釐清和聚焦目標，將不一致的意見轉化爲建設性的創造，進而提高對話質量，並協助做好覆盤記錄和後續推進工作。想要做好引導工作，可以遵循以下方法：","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https://static001.geekbang.org/infoq/34/342e5950e14e793709397288e3f73899.png","alt":"圖片","title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Tips：引導師在面對多團隊或項目覆盤等複雜會議時，應當自覺做好摸底工作，保證會議順利進行。確保owner唯一，有deadline，實時跟進check，並做好落地評估，是有效覆盤的關鍵。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"3.2 巧用工具讓覆盤更深刻","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"六頂思考帽——讓問題思考更全面","attrs":{}}]}]}],"attrs":{}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"六頂思考帽是一個全面思考問題的模型，它提供了“平行思維”的工具，避免將時間浪費在互相爭執上。強調的是“能夠成爲什麼”，而非 “本身是什麼”，是尋求一條向前發展的路，而不是爭論誰對誰錯。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https://static001.geekbang.org/infoq/8c/8c82e3127ab1da5deee271f1b99d7f11.webp","alt":"圖片","title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"在澄清過程時，我們應該戴上白色帽子，以中立而客觀的態度，說明客觀的事實和數字；在問題討論時，我們需要按照紅黃黑綠的順序戴上帽子，從直覺出發，期間要辯證的去討論，既考慮正面的也探討負面的，並激發大家提出創造性的想法；在規律總結時，我們需要藍色帽子，以冷靜的態度進行思維的控制。","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"strong","attrs":{}}],"text":"World café——讓全員討論更高效","attrs":{}}]}]}],"attrs":{}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"World café又稱爲“換桌論壇”，是組織討論的常見工具，其實質是將成員劃分爲若干小組，組內討論後，選取部分人員留在桌上，其他人輪換到其他討論桌去，即“去旅行”，最後所有人回到原始小組，交流一路所感，即“衣錦還鄉”，其目的是更多元、更高效的交換全體參會人員的觀點。通常可以按一下步驟進行：","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Step 1. 抽籤分組或預先分組","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Step 2. 組內自我介紹+選桌長","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Step 3. 公佈話題+組內第一次發言（參考時間：15分鐘）","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Step 4. 去旅行（參考時間：15分鐘*N）","attrs":{}}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Step 5. 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