税务网站上线首日就宕机，财政部长怒喷印度第二大IT公司

{"type":"doc","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"6 月 8 日晚，印度全新的电子报税门户正式上线，但"},{"type":"text","marks":[{"type":"strong"}],"text":"不到 24 小时"},{"type":"text","text":"，该网站即告关闭。为此，印度财政部长 Sitharaman 在 Twitter 上"},{"type":"link","attrs":{"href":"https:\/\/mobile.twitter.com\/nsitharaman\/status\/1402147151606476801","title":"","type":null},"content":[{"type":"text","text":"公开“炮轰”"}]},{"type":"text","text":"该网站开发商、"},{"type":"text","marks":[{"type":"strong"}],"text":"印度 IT 服务巨头"},{"type":"text","text":" Infosys。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https:\/\/static001.geekbang.org\/infoq\/18\/18775c2f0a5b7a050d0088bc25b97106.jpeg","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"上面的推文用中文表达是，“让人期待已久的电子报税门户 2.0 已经于昨晚 20:45 正式上线。但种种不满与故障问题旋即出现。希望 @Infosys 与 @NandanNilekani 不要让我们的纳税人失望，请尽快提升服务质量。保障纳税人的合规性应该是我们最重要的使命。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"据悉，"},{"type":"link","attrs":{"href":"https:\/\/zh.wikipedia.org\/wiki\/%E5%8D%B0%E5%AD%9A%E7%91%9F%E6%96%AF","title":"","type":null},"content":[{"type":"text","text":"Infosys"}]},{"type":"text","text":"，中文叫印孚瑟斯，它一家总部在印度班加罗尔的一家信息技术跨国公司。2017 年，Infosys 是仅次于塔塔资讯服务的"},{"type":"text","marks":[{"type":"strong"}],"text":"印度第二大 IT 公司"},{"type":"text","text":"，收入在全球上市公司中排名第 596。该公司在 29 个国家设有办公室并在印度、美国、中国、澳大利亚、英国、加拿大、日本等地设有研发中心，并在超过 30 个国家提供商业咨询、信息技术、及外包服务。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"2019 年，Infosys 拿下这份构建税务门户的合同。据了解，新的技术方案承诺将退税周期由以往的 "},{"type":"text","marks":[{"type":"strong"}],"text":"63 天缩短为 1 天，并显著改善用户体验"},{"type":"text","text":"。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"本周，新门户上线后，印度财政部长 Sitharaman 发送了一条推文以示庆贺。但是，众多潜在用户报告网站难以访问，财政部长 Sitharaman 为此怒火中烧，直接向 Infosys 公司联合创始人 Nandan Nilekani 发起质询。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"面对部长发问，Infosys 公司联合创始人 Nilekani "},{"type":"link","attrs":{"href":"https:\/\/mobile.twitter.com\/NandanNilekani\/status\/1402282445618094085","title":"","type":null},"content":[{"type":"text","text":"回应称"}]},{"type":"text","text":" Infosys 公司正在努力解决技术故障。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https:\/\/static001.geekbang.org\/infoq\/18\/18af616cfbaf31c2debe9a26344dafd1.jpeg","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"上面推文用中文表达是，“新的电子报税门户将简化申请流程并增强最终用户体验。@nsitharaman，我们已第一时间观察到技术问题，而且正努力着手解决。@Infosys 对发生的小问题感到非常遗憾，并希望能让系统在本周内恢复稳定运行。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"有网友表示，“我认为这不能被称为"},{"type":"text","marks":[{"type":"strong"}],"text":"小问题"},{"type":"text","text":"。事实上，这是一次严重的"},{"type":"text","marks":[{"type":"strong"}],"text":"网站宕机"},{"type":"text","text":"。简单说，没有人可以登录和报税。以前的门户网站从来没有遇到这个问题，即使在过去流量高峰纳税申报的最后一天。“"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"The Register 对此评论，“印度的个税门户并非第一次遭遇刚上线就出故障，当然也不太可能是最有一次”。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"美国 Healthcare.gov 网站在 2013 年初次亮相时就遇到过软件与容量问题，导致用户难以正常根据《平价医疗法案》进行登记。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"英国国家医疗服务系统（NHS）最近也遇上了麻烦。就在上个月，在该网站上预约疫苗的用户就出现了个人接种信息泄露问题。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"对 Infosys 公司来说，他们之前也遇到过类似事件，只是最终挺了过来。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"Infosys 在 2015 年拿下印度商品与服务税（GST）系统的构建与维护合同，期间出现的故障直到最近两年也没有解决。Infosys 公司首席运营官 U.B. Pravin Rao 在接受印度国内媒体采访时表示，问题主要源自后端网络管理故障。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"而在这之后，Infosys 依然发展很好，业务规模不断扩大。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"据悉，税务网站仍然无法正常访问，服务中断已经接近24小时。"}]}]}