2021年外包实践正在发生的变化 | InfoQ行业洞察

{"type":"doc","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"2020年对大多数企业来说都不是轻松的一年。特别是，它们还没有做好应对混乱时期的准备。许多企业陷入停滞，还有一些企业在经营、销售和业务关系等方面出现下滑。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"没有人预料到2020年会给所有垂直行业的企业带来突如其来的挑战、惊奇和颠覆。在许多部门，大流行病的影响仍未消除。外包行业也不例外。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"2020年第二季度，许多外包合同被取消或终止。然而，尽管存在不确定性，但仍然存在着继续经营并保持竞争力的迫切需要。到今年下半年，一些企业开始重新信任外包公司，并续签了合同，这些合同着重关注了业务连续性和风险管理。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"2021年，在当前的外包实践中反映出过去一年来的一些变化，行业中也呈现出一些新的趋势。"}]},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"业务连续性是外包的核心。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"网络安全正成为优先考虑的事。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"第四次工业革命和在外包中采用颠覆性技术正变得比以往任何时候都更加关键。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"考虑到全球经济形势的不确定性，成本再次成为外包关系中的首要问题。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"近岸贸易日益突出，但回包的重要性仍在下降。"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"在对最新的调查报告进行了一些深入研究后，我分析了2021年外包实践的变化，内容如下。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"将安全服务外包给MSP越来越流行"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"2019冠状病毒(COVID-19)大流行引发了一场数字革命，大多数企业在几个月内完成了为期五年的数字转型。然而，随着数字化的增加，也暴露出了更多的网络攻击的机会。Syntax的一项"},{"type":"link","attrs":{"href":"https:\/\/info.syntax.com\/ebooks\/3\/syntax-it-trends-benchmark-report-2021","title":null,"type":null},"content":[{"type":"text","text":"调查"}]},{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"显示，大多数IT领导和决策者对他们当前的安全工具和实践不满意。在总共500名受访的决策者中，83%的人计划将他们的安全团队从内部转移到托管服务提供商(MSP)。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"自疫情爆发以来，网络安全攻击情况有所恶化。自2020年3月以来，超过77%的领导者经常遭受网络安全攻击。随着他们扩大"},{"type":"link","attrs":{"href":"https:\/\/www.classicinformatics.com\/blog\/digital-transformation-2020","title":null,"type":null},"content":[{"type":"text","text":"数字转型计划"}]},{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"，威胁也在升级。IT领导希望提高组织在所有层面上的安全性——员工培训、云计算、业务连续性和灾难恢复——而不仅仅是业务层面。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"56%的领导者甚至计划将总预算的40%以上投资于将网络安全外包给托管的服务提供商。大多数公司计划从MSP购买威胁情报、机器人检测和漏洞扫描。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"事实上，外包安全功能已经变得非常流行，到2022年，预计MSP市场将达到410亿美元。IT外包公司将加紧提供更好的安全服务、安全架构和安全策略，以保护这个数字转型时代的所有重要数据。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"业务连续性成为外包关系的核心"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"在2020年，每个组织都在想一件事，那就是从低迷的业务黑暗期中恢复过来。但除了灾后恢复，它们还必须应对业务增长的波动，并注重业务连续性。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"他们需要做出反应，进行改造，并回归“新常态”，这被标榜财务风险。无论是在岸、近岸还是离岸，业务连续性迫使每一家企业都继续进行外包，但出现了一些新的规定或政策变化。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"企业已经开始寻找外包合同，以应对世界陷入停滞时的封锁或全球不确定性。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"无论初创企业、企业或中小企业有多犹豫、困惑或害怕，他们都在继续推进自己的产品数字化转型，避免成为过去。他们加强了外包关系，以维持他们的业务，并为未来任何中断做好准备。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"在选择供应商或外包合作伙伴时，业务连续性将是最重要的。除了评估IT外包公司的常见因素外，企业还关注他们在本地提供完全数据安全的能力。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"外包为第四次工业革命做好了准备"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"在先进的技术方面，科技生态系统已经拥抱了第四次工业革命。但是外包社区仍然落后了一步。它仍然依靠人类完成大部分工作。随着大流行迎来了工作的未来，外包也发生了变化。一种新的数字化外包模式应运而生，使外包方式可与第四次工业革命相提并论。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"随着大多数企业接受了技术革命，外包商也在加紧准备。这些外包技术将使双方变得更加灵活、有弹性、高效和多产，同时推动稳定的收入。在未来的时间里，更多的组织正在战略性地将这些不断发展的技术纳入他们的策略。我们可以看到外包服务中应用的一些技术是："}]},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"云计算：大多数企业都将外包实践应用到云计算中。难怪云市场预计到2022年将达到3310亿美元。云存储允许无缝协作，加速数字转型。大多数企业都在永久启用云基础设施，在外包中包含云能力将使关系更加透明。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"5G网络：提供快速无线网络，5G在第四次工业革命中将外包提升到了一个新的水平。它使外包关系中的一切都变得更快：管理、沟通、协作、数据传输等等。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"物联网：物联网使外包社区的服务提供商能够为预测性维护提供准确的分析，优化网络基础设施，甚至得出BI见解。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"机器人流程自动化：一种新的数字化外包模式正在形成，软件机器人正在取代很大一部分IT工作。大多数不需要人工干预的重复性工作都是由机器人完成的。这些人工智能机器人非常智能，不仅让外包变得更精通技术，还有助于节省时间、成本和人力。"}]}]}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"可持续外包更加重要"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"大多数读者在听到可持续外包这个词时，都会想到有利于环境的外包实践。然而，在这里，我们并不是在讨论外包的这一方面。相反，我们谈论的是一般实践中的可持续性，既满足当前的需求，又不影响未来的需求。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"企业现在期待在外包方面有更可持续的实践，以继续保持长期的关系。疫情迫使一些企业取消了与一些公司的外包合同，主要是因为在不确定时期，企业对自己的项目没有信心。今后，企业更注重与外包服务提供商建立战略伙伴关系或价值网络，以确保连续性。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#4a90e2","name":"user"}}],"text":"这些外包关系将不同于当前的方法。"},{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"他们不会只专注于当前的项目，而是更宽泛的合作伙伴关系。一家大型外包公司的"},{"type":"link","attrs":{"href":"https:\/\/www2.deloitte.com\/us\/en\/pages\/operations\/articles\/global-outsourcing-survey.html","title":null,"type":null},"content":[{"type":"text","text":"高级副总裁"}]},{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"说：“客户不需要经典的供应商管理。他们希望供应商管理人员能够理解技术，理解初创企业的生态系统，帮助找到业务解决方案，并管理内部利益相关者。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"两家公司（外包服务提供商和买家）走到一起形成了一种有价值的关系。这将不再是一个短期的解决方案。买方在考虑到所有风险、变更和需求的情况下设定目标，然后在此基础上构建并选择正确的"},{"type":"link","attrs":{"href":"https:\/\/www.classicinformatics.com\/software-development-outsourcing-guide#outsourcingstrategy","title":null,"type":null},"content":[{"type":"text","text":"外包策略"}]},{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"。他们作为战略伙伴携手合作，建立更牢固、持久的关系。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"新型冠状病毒病后出现了新的近岸圣地"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"外包有三种方式：离岸、在岸和近岸。早些时候，离岸外包是最受欢迎的外包方式。然而，去年在很大程度上改变了这一点。"},{"type":"text","marks":[{"type":"color","attrs":{"color":"#4a90e2","name":"user"}}],"text":"印度等大多数外包目的地都处于完全封锁状态，许多IT公司都关闭了。"},{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"企业极不情愿地撤回了大多数项目，转而寻找附近的公司。这增加了近岸外包的流行度。"}]},{"type":"heading","attrs":{"align":null,"level":3},"content":[{"type":"text","text":"近岸外包是什么?"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"近岸外包是一种外包形式，即公司与位于其附近国家的服务提供商合作。它们应该是处于同一个地区的不同的国家。例如，如果你在澳大利亚，你会把工作外包给新西兰。虽然近岸外包能提供同样的好处，但成本仍将是一个挑战。这就是为什么许多公司选择离岸外包。然而，考虑到这些国家的技术发展和为了降低风险，企业现在正在本地区寻找人才。这反过来又导致近岸外包突然呈现出繁荣景象。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#4a90e2","name":"user"}}],"text":"像波斯尼亚和黑塞哥维那这样的国家很快就成为了西欧国家的近岸麦加。"},{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"疫情为这些国家打开了新的机遇之门。由于地理位置、母语更加接近，对文化更加熟悉，使更多的人转向近岸居住。墨西哥和哥伦比亚等拉丁美洲国家也出现了"},{"type":"link","attrs":{"href":"https:\/\/oxfordbusinessgroup.com\/news\/covid-19-and-nearshoring-which-latin-american-countries-are-set-boom","title":null,"type":null},"content":[{"type":"text","text":"类似"}]},{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"的情况，这些国家呼吁美国公司进行大规模的近岸经营。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"在接下来的几个月里，东欧、拉丁美洲等地区的公司将会有大量的近岸投资机会。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"成本降低再次成为外包的首要原因"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"外包最初是一种降低运营成本的方式。然而，随着时间的推移，质量、人才短缺、IT基础设施、速度等因素成为了外包的驱动力。由于其他原因，成本成为了一项附属效益。在2018年"},{"type":"link","attrs":{"href":"https:\/\/www2.deloitte.com\/us\/en\/pages\/operations\/articles\/global-outsourcing-survey.html","title":null,"type":null},"content":[{"type":"text","text":"Deloitte"}]},{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"的一项调查中，成本不再是外包的关键目标。它被更快的上市时间、伸缩性、竞争优势和更好的用户体验所取代。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"然而，2020年的调查显示，降低运营成本再次成为一个关键因素。企业现在根据降低成本的程度来选择外包合作伙伴。这主要是因为COVID-19大流行造成的经济不确定性。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https:\/\/imgopt.infoq.com\/fit-in\/1200x2400\/filters:quality(80)\/filters:no_upscale()\/articles\/outsource-practices-change-2021\/en\/resources\/1outsourcing%20insights%202021-1625120610636.png","alt":null,"title":null,"style":[{"key":"width","value":"75%"},{"key":"bordertype","value":"none"}],"href":null,"fromPaste":true,"pastePass":true}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"灵活性、敏捷性、可伸缩性和技术支持是最重要的问题。然而，成本决定外包关系的成败。无论人们如何商讨其他方面的利益，成本再次成为在最终决定是否在合同上签字的驱动因素。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"简而言之"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"早在"},{"type":"link","attrs":{"href":"https:\/\/www.infoq.com\/articles\/outsource-practices-change-2020\/","title":null,"type":null},"content":[{"type":"text","text":"2020年初"}]},{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"，我们预计有一种新的数字外包模式将受到欢迎，但今年出现了新的变化。不确定性进一步推动了事情的发展，外包行业的新趋势浮出水面。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#4a90e2","name":"user"}}],"text":"虽然该行业正在拥抱人工智能、RPA、云支持等颠覆性技术，但外包供应商也在使用这些技术，让他们的合作伙伴实现数字化转型。"},{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"新合同围绕着网络安全以及无论未来是否再次封锁公司准备继续交付的项目。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"尽管2020年的不确定性将进一步推动外包，但外包的数字化模式必将出现。我们原本预计到2020年底能看到的，将在今年看到进展。"}]},{"type":"heading","attrs":{"align":null,"level":5},"content":[{"type":"text","text":"作者简介："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}},{"type":"strong"}],"text":"斯瓦蒂•夏尔马(Swati Sharma)"},{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"白天热衷于写作，晚上则热衷于阅读，她目前在全球网络开发公司"},{"type":"link","attrs":{"href":"https:\/\/www.classicinformatics.com\/","title":null,"type":null},"content":[{"type":"text","text":"Classic Informatics"}]},{"type":"text","marks":[{"type":"color","attrs":{"color":"#333333","name":"user"}}],"text":"负责内容营销(Content Marketing)。她热爱她的职业，她喜欢了解IT行业的最新动态和趋势。"}]},{"type":"heading","attrs":{"align":null,"level":5},"content":[{"type":"text","text":"原文链接："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"link","attrs":{"href":"https:\/\/www.infoq.com\/articles\/outsource-practices-change-2021\/","title":null,"type":null},"content":[{"type":"text","text":"How Outsourcing Practices Are Changing in 2021: An Industry Insight"}],"marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}]}]},{"type":"heading","attrs":{"align":null,"level":5},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"译者简介："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"冬雨，小小技术宅一枚，从事研发过程改进及质量改进方面的工作，关注编程、软件工程、敏捷、DevOps、云计算等领域，非常乐意将国外新鲜的IT资讯和深度技术文章翻译分享给大家，已翻译出版《深入敏捷测试》、《持续交付实战》。"}]}]}