Improve Business Performance
Growth in business profits
Growth in sales
Growth in market share
Stock price appreciation
Training / Orientation in key areas
Hours of user training
Number of users turned out successfully
Attendance in training sessions
Number of attendees at user training sessions
Number of hours users have spent on training services
Aligning IT services with business objectives
Improving SLA’s
Number of capabilities (services that can be rendered)
Actual capacity (number of people available & avoid new project traps)
Improving the quality of IT services
Number of services delivered on time
Number of people working on a project versus the required number
Reducing the long-term cost
Cost of Infrastructure
Research
Average progress rates (time versus results obtained)
Number of successful prototypes (in relation to completion and developments for the future)
Rate of knowledge acquisition (progress within the research)
Rate of successful knowledge representation (translating to various steps for measuring users satisfaction and perception)
Control direct costs relating to hardware / software
Cost of Purchase
Cost of leased equipment
Cost of delivery
Financing costs
Control direct costs relating to Maintenance & Materials
Cost of digital storage media
Cost of spares
Maintenance contracts
Cost of consumable items such as ink, cartridges, cds etc.
Control direct costs relating to Operation
Labor cost for technical and user support
Facilities costs such as a dedicated server room with fire and air control systems
Domain registrations costs
Network costs determined by network demand and the bandwidth usage of the asset
Control direct costs relating to Administration
Cost of finding and hiring staff
Training costs of both IT staff and end users
Cost of professional certifications necessary
Control Indirect Costs relating to end user operations
Cost of support to the end users of IT assets
Cost of Skilled labor for support
Control Indirect Costs relating to Downtime
Time for Maintenance scheduled and unscheduled
Control Indirect Costs relating to ‘Futz Factor’
Time of usage of assets for unrelated activities such a gaming, chatting etc.
Use of assets for non-business purposes
IT/Business Ratios
% of IT contribution in ROTA – From a CFO & CIO perspective, it will tell the IT contribution on “Return on Total Assets” -ROTA
% of spend on current IT capital projects that are considered driven by the business – Percentage of spend on current IT capital projects that are considered
driven by the business (i.e., the need originates within the business functions, usually to increase revenue, decrease cost, or otherwise address strategic or tactical business needs as approved by senior business management) divided by total IT capital projects
Ratio of fixed price projects cost versus T&M projects cost – Ratio of total Fixed Priced Projects cost versus total T&M project costs
% of IT time spent on NPD versus total time spent on NPD rollout – This is the ratio of time spent by IT department on New Product Development Projects (NPD) versus the total time spent by all business teams on NPD
Average IT-related costs per customer – Average IT-related costs per customer. Customers are individuals or companies that purchase goods and services from the organization
Ratio of % growth of IT budget versus % growth of revenues – Measures the ratio of IT growth to business growth. When IT growth is less than business growth it can indicate economies of scale, improved efficiencies or underinvestment
IT Investment to IT Staff Training – Ratio between annual IT Investment (not operational costs) and annual spending on IT staff training
Impact of IT Training on IT Operational Costs – Ratio between the percentage of growth of the IT costs relative to the IT operations (not investments) and the percentage of growth on IT Training Costs, analyzed as a tendency.
% of current initiatives driven by the business – Percentage of current business initiatives that are considered innovations that are driven by the business, i.e., the idea originates within the business functions i.e. not within IT.
% of IT labor outsourced – Percentage of IT labor (e.g. in FTE) that is outsourced.
% of current initiatives driven by IT – Percentage of current business initiatives that are considered innovations that are driven by IT, i.e., the idea originates within the IT function or IT leadership or from a group in which IT plays a dominant role
% of IT time associated to IT investment – Percentage of time (from workforce) associated to IT investment (instead of IT maintenance of existing IT services) relative to all IT time within the measurement period.
% of growth of IT budget – Percentage of growth of the IT budget relative to the previous measurement period (for example quarterly or yearly).
% of IT costs associated to IT maintenance – Percentage of costs associated to IT maintenance (instead of IT investment in new initiatives) relative to all IT costs within the measurement period
% of IT costs associated to IT investment – Percentage of costs associated to IT investment (instead of IT maintenance of existing IT services) relative to all IT costs within the measurement period.
% of IT initiatives/projects championed by the business – Percent of IT initiatives/projects championed by business owners
Cobit Define Strategic IT Plan IT to Total Employees Ratio – Ratio between IT staff (in FTE) and all non-IT staff (in FTE).
% IT Budget of Total Revenues – Percentage of IT budget of total revenues of the company.
% IT Capital Spending of Total Investment – Percentage of IT investments of total investement of company.
IT Spending per Employee – Average IT spending per employee (in FTE)
1.財務層面：IT項目費用控制率、IT項目成本控制率。
2.客戶層面：內部客戶服務滿意度、IT項目及時完成率。
3.流程層面：內部流程優化程度、網絡訊息安全程度、應用軟件維護程度。
4.學習成長層面：內部講師授課時數、員工技能提升程度。